Steiner Xavier
Customer Service Officer
Penang
Summary
Accomplished Officer with a proven track record of over 4 years in consistently achieving mission-critical objectives. Exceptional communication and cross-cultural team management skills enable seamless collaboration across diverse groups. Possessing an entrepreneurial mindset, driven to maximize profitability while maintaining a strategic focus on long-term success. Adept at forging strategic alliances with organizational leaders, effectively aligning with and supporting key business initiatives to ensure optimal outcomes for the team and the organization as a whole.
Overview
2025
2025
years of professional experience
4
4
Languages
Work History
Cross Border Officer Cum Sales
City Zone Express Sdn. Bhd.
3 2021 - Current
- Coordinate and manage logistics activities involving the transportation of goods across borders, ensuring compliance with customs regulations, import/export requirements, and trade agreements
- Prepare and manage necessary documentation for cross-border transactions, such as customs declarations, import/export permits, invoices, packing lists, and other required paperwork
- Collaborate with internal departments, external suppliers, customs authorities, freight forwarders, and other stakeholders to coordinate and facilitate cross-border shipments efficiently
- Liaise with customs officials and agents to facilitate timely customs clearance for imported and exported goods, resolving any issues or discrepancies that may arise
- Determine appropriate tariff classifications for goods to ensure accurate duty and tax calculations and compliance with customs regulations
- Maintain accurate records of cross-border transactions, including shipping documents, customs declarations, permits, and licenses, ensuring compliance with recordkeeping requirements
- Identify opportunities for process improvement and efficiency enhancements in cross-border operations, implementing best practices and recommending system enhancements or automation solutions
- Establish and maintain effective relationships with stakeholders involved in cross-border operations, including suppliers, shipping agents, customs officials, and other relevant parties, fostering strong communication channels and collaboration
- Responsible for providing accurate and competitive pricing quotes for land transportation services to customers, ensuring alignment with company pricing strategies, and fostering customer satisfaction
- Generate timely and accurate quotations for land transportation services, including FTL, LTL, and specialized transport options
- Review customer requests and specifications to ensure quotes meet service requirements
HR Generalists
Homestay Kampung Agung
01.2021 - 03.2021
- Coordinate the recruitment process, including job postings, resume screening, scheduling interviews, and conducting background checks
- Assist with the development of job descriptions, interview questions, and candidate evaluation criteria
- Conduct new employee orientations, handle onboarding paperwork, and ensure a smooth transition for new hires
- Serve as a primary point of contact for employees' inquiries, concerns, and requests related to HR policies, benefits, and programs
- Mediate and resolve employee conflicts and grievances in a fair and objective manner
- Promote a positive and inclusive work environment by fostering employee engagement and satisfaction
- Support performance appraisal processes, including goal setting, mid-year reviews, and annual evaluations
- Assist in the development and implementation of performance improvement plans
- Ensure compliance with applicable labor laws, regulations, and internal policies
- Maintain accurate and up-to-date employee records and HR databases
- Benefits Administration, Training and Development, HR Reporting and Analysis
Receptionist
Palm Inn Hotel
10.2020 - 01.2021
- Greet guests with a friendly and professional demeanor, providing excellent customer service
- Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details and payment processing
- Provide information about hotel facilities, services, and local attractions, responding to guest inquiries in a knowledgeable and courteous manner
- Receive and process hotel reservations through various channels (phone, email, online)
- Confirm room availability, rates, and packages to assist guests in making informed decisions
- Maintain accurate and up-to-date records of reservations, cancellations, and no-shows
- Collaborate with housekeeping and other hotel departments to ensure room readiness for arriving guests
- Manage incoming calls, forwarding them to the appropriate department or staff member
- Assist in coordinating guest requests, such as room service, transportation, or special arrangements
- Communicate and liaise with other hotel staff to ensure guest requests and needs are fulfilled
- Maintain a neat and organized front desk area, including the display of relevant hotel information, brochures, and promotional materials
- Handle cash transactions, including accepting payments, providing change, and issuing receipts
- Balance cash drawer at the end of each shift and ensure accuracy in financial transactions
- Assist with administrative tasks, such as filing, data entry, and report generation
- Adhere to hotel security and emergency procedures to ensure the safety of guests and staff
- Monitor and manage the lobby area to maintain a secure and comfortable environment
- Report any suspicious activities or incidents to the appropriate authorities
Branch Manager
E - Red Hotel Sdn. Bhd
11.2017 - 09.2020
- Oversee and manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and other relevant departments
- Monitor daily operations to ensure efficiency, compliance with policies and procedures, and exceptional guest service
- Regularly inspect the hotel facilities, rooms, and public areas to maintain high standards of cleanliness, maintenance, and presentation
- Recruit, train, and manage a competent and motivated team of employees
- Provide guidance, coaching, and feedback to enhance their performance and professional development
- Schedule and organize work shifts, ensuring adequate staffing levels to meet operational demands
- Foster a positive work environment that promotes teamwork, open communication, and employee engagement
- Ensure that guests receive exceptional service and have a memorable experience during their stay
- Monitor guest feedback, reviews, and ratings to identify areas for improvement and implement appropriate action plans
- Handle guest complaints or concerns promptly and effectively, seeking resolutions that uphold the hotel's reputation and guest satisfaction
- Develop and manage the hotel branch's annual budget, revenue forecasts, and expense control measures
- Monitor financial performance, including revenue, occupancy rates, average daily rates, and expenses, taking necessary actions to achieve or exceed targets
- Implement strategies to maximize revenue generation, such as upselling, optimizing room rates, and promoting hotel amenities and services
- Collaborate with the sales and marketing team to develop strategies for attracting and retaining guests, including corporate clients, tour groups, and individual travelers
- Participate in promotional activities, marketing campaigns, and local networking events to enhance the hotel's visibility and attract new business opportunities
- Ensure compliance with all relevant regulations, standards, and policies, including health and safety regulations, licensing requirements, and brand standards
- Conduct regular audits and inspections to maintain quality assurance, address any issues or deficiencies promptly, and implement corrective actions
- Build and maintain positive relationships with guests, corporate clients, suppliers, and local community stakeholders
- Collaborate with suppliers and negotiate favorable contracts and agreements to optimize the hotel's procurement processes and cost efficiencies
Pastry Commissary Chef
Iconic Hotel
03.2017 - 11.2017
- Plan, organize, and supervise the production of pastries, desserts, and baked goods in accordance with established recipes, quality standards, and production schedules
- Ensure that all pastries are prepared and presented in a visually appealing and consistent manner
- Monitor and maintain appropriate inventory levels of ingredients, supplies, and equipment to support efficient production
- Provide guidance, mentorship, and performance feedback to develop their skills and ensure a productive and positive work environment
- Schedule and assign tasks to maximize productivity and ensure smooth operations
- Conduct training sessions to familiarize the team with new recipes, techniques, and safety protocols
- Maintain strict adherence to food safety and sanitation guidelines, ensuring compliance with local health regulations
- Conduct regular inspections and audits to monitor and maintain the cleanliness and organization of the pastry kitchen
- Implement quality control measures to ensure consistent product quality and taste
- Monitor customer feedback and preferences to adjust the menu as needed
- Monitor and manage ingredient costs, portion control, and waste reduction strategies to meet budgetary targets without compromising quality
- Collaborate with the purchasing department to source high-quality ingredients at competitive prices
- Ensure proper inventory management and control, minimizing excess and obsolete stock
- Communicate effectively with other chefs, management, and front-of-house staff to ensure smooth operations, customer satisfaction, and timely delivery of orders
- Collaborate with other kitchen departments, such as the bakery, pastry outlets, and catering, to ensure seamless coordination and support
Sales Promoter cum Trainer
Digi Store Express
08.2014 - 11.2014
- Demonstrating and providing information on promoted products and services
- Distributing product samples, brochures, flyers, etc
- To source new sales opportunities using lectures, films, charts and/or slide shows
- Prepares new sales representative by conducting orientation to sales process
- Developing individual coaching plans
- Providing resources and assistance
- Scheduling orientation drive along with senior representative
Inventory Clerk cum Admin
Unite Dairy (Nestle) Sdn. Bhd.
04.2014 - 08.2014
- Maintain and updating records
- Counting material, equipment, merchandise, or supplies in stock
- Reporting discrepancies between physical counts and computer records
- Developing or improving upon inventory management procedures
- Stocking and distributing supplies, equipment or merchandise
- Compiling balance, price and cost report
Drive Thru Presenter cum Cashier
McDonalds' Drive Thru
12.2013 - 04.2014
- Take customers' orders, assemble the orders, and act as cashier
- Fast food is served through drive through windows or over counters in the restaurant
- Quick and efficiently process payment and accurate changes
- Clean food preparation areas, cooking surface and utensil
- Recorded customer orders and repeated them back in a clear and understandable manner
- Up-sold additional menu item, beverage and desserts to increase restaurant profits
Education
Diploma - Culinary Arts
Management Science University Georgetown
PenangSkills
Customer Relations
References
Mr. Wilson Tan, +6 012 - 4272 738, Sales Manager of CZE Sdn Bhd
Timeline
HR Generalists
Homestay Kampung Agung
01.2021 - 03.2021
Receptionist
Palm Inn Hotel
10.2020 - 01.2021
Branch Manager
E - Red Hotel Sdn. Bhd
11.2017 - 09.2020
Pastry Commissary Chef
Iconic Hotel
03.2017 - 11.2017
Sales Promoter cum Trainer
Digi Store Express
08.2014 - 11.2014
Inventory Clerk cum Admin
Unite Dairy (Nestle) Sdn. Bhd.
04.2014 - 08.2014
Drive Thru Presenter cum Cashier
McDonalds' Drive Thru
12.2013 - 04.2014
Cross Border Officer Cum Sales
City Zone Express Sdn. Bhd.
3 2021 - Current
Diploma - Culinary Arts
Management Science University Georgetown
Similar Profiles
Chandra NaiduChandra Naidu
Onboarding Specialist & Customer Service at EASYEATS SDN. BHD &Onboarding Specialist & Customer Service at EASYEATS SDN. BHD &
HAJJAR NUR FARHAN JAAFARHAJJAR NUR FARHAN JAAFAR
CREDIT CONTROL ASSISTANT at CITY-LINK EXPRESS (M) SDN. BHDCREDIT CONTROL ASSISTANT at CITY-LINK EXPRESS (M) SDN. BHD
Chew Chee Boon Chew Chee Boon null
Vehicle Automotive Technician at Quattro Zone Motorsport SDN BHDVehicle Automotive Technician at Quattro Zone Motorsport SDN BHD