Summary
Overview
Work History
Education
Skills
Timeline
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STEFAN YIP

STEFAN YIP

Johor Bahru, Johor

Summary

Bilingual individual with skills that turn prospects into customers. Utilizes engaging and personable demeanor to cultivate lasting relationships. Highly energetic Sales Promoter experienced in supporting retail sales opportunities and in-store brand representation. Maintains respected brand image and strong partnership between retailers and brand to establish brand as category leader. Motivated Promoter with contacts and background promoting events. Adept at building strategic partnerships for cooperative initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Sales Promoter

Whirlpool
06.2024 - Current
  • Communicated effectively with internal team members, management, and representatives from other departments, ensuring a cohesive collaboration toward shared goals.
  • Provided product samples, coupons, informational brochures and incentives to persuade people to buy products.
  • Worked with team to achieve sales goals for products.
  • Participated in ongoing professional development opportunities to continuously refine sales skills and stay current on industry trends.
  • Identified product features to promote in ad campaign.
  • Recommended specific product options to meet customer needs.
  • Requested contact information from potential customers to provide additional information.

Sales Executive Trainer

Beste
05.2014 - 02.2024
  • Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
  • Enhanced customer satisfaction by providing exceptional training to customer service representatives.
  • Evaluated existing training programs against company goals and objectives, making necessary adjustments for optimal results.
  • Promoted a culture of learning by sharing personal experiences from the field as well as insights from industry experts during training sessions.
  • Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
  • Built and maintained professional relationships with vendors and suppliers.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organization and Setup event for roadshow when necessary.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Retail Sales Executive

Harvey Norman
04.2012 - 04.2014
  • Organized special events to attract new customers and drive store traffic, resulting in higher sales revenue.
  • Led team meetings focused on setting goals, sharing best practices, and offering support for continuous improvement efforts within the store environment.
  • Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
  • Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
  • Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
  • Developed strong relationships with clients through attentive listening and personalized recommendations.
  • Improved store layout for enhanced customer experience and ease of navigation.

Chef Assistant

PUTIEN
04.2011 - 03.2012
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Monitored inventory levels and communicated supply needs to management, reducing instances of stock shortages during service hours.
  • Trained new staff on food preparation and safety procedures.
  • Assisted in budget management by monitoring food costs and portion control measures for greater financial efficiency.

Asistant Store Manager

AJISEN
05.2009 - 03.2011
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Service Crew Member

PASTAMANIA
07.2008 - 04.2009
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.

Education

Diploma in Mechanical & Electrical Engineering

PSB ACADEMY
SINGAPORE
12-2022

Skills

  • Sales Tracking

  • Product Knowledge

  • Sales management

  • Presentation Skills

  • Effective Communication

  • Sales Presentations

  • Product Demonstration

  • Event Planning

  • Leads Prospecting

Timeline

Sales Promoter

Whirlpool
06.2024 - Current

Sales Executive Trainer

Beste
05.2014 - 02.2024

Retail Sales Executive

Harvey Norman
04.2012 - 04.2014

Chef Assistant

PUTIEN
04.2011 - 03.2012

Asistant Store Manager

AJISEN
05.2009 - 03.2011

Service Crew Member

PASTAMANIA
07.2008 - 04.2009

Diploma in Mechanical & Electrical Engineering

PSB ACADEMY

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STEFAN YIP