SRI VITYA RAJAH
Store Manager
Ulu Tiram,Johor Bahru
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
General Staff to Store Manager
Cold Storage Singapore (7 Eleven)
06.2006 - 12.2023
- Inventory and ordering, Leadership, Customer service, Managing staff, Prepare schedule, Maintain store standards
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Professional Diploma in Professional Supervisory Management -
UTMSPACE
SPM - undefined
Sekolah Menengah Kebangsaan Lakshmana
01.1999 - 04.2004
Skills
CommunicationTeamworkAbility to Work Under PressureEffective Time ManagementMultitasking SkillsMicrosoft OfficeAdaptability
Shift Scheduling
Risk Management
Revenue Generation
Personnel Development
Operations Management
Leadership Development
Staff Supervision
Sales Analysis
Pricing Strategies
Marketing and Promotions
Store Displays
Customer Service
Relationship Building and Management
Accurate Cash Handling
Goals and Performance
Work Planning and Prioritization
Process Improvements
Sales Promotions
Staff Management
Problem-Solving
Operational Efficiency
Cash Management
Friendly and Positive
Order Management
Vendor Management
Multitasking and Organization
Maximizing Profitability
Personal Information
- Date of Birth: 11/17/87
- Nationality: Malaysian
Accomplishments
- Managed a store that exceeded company expectations in every category
- Exceeded monthly store sales goals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team staff members.
Timeline
General Staff to Store Manager
Cold Storage Singapore (7 Eleven)
06.2006 - 12.2023
SPM - undefined
Sekolah Menengah Kebangsaan Lakshmana
01.1999 - 04.2004
Professional Diploma in Professional Supervisory Management -
UTMSPACE