Sritar

Operations Lead on CelcomDigi Project

• Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
• Analyze operational data and reports to identify trends, issues and opportunities for improvement.
• Participate in a process of stakeholder management in view of providing support and assistance to internal and external teams in view of meeting business objectives.

t.Backed Team Leader (Network & Billing)

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Adhere and work with Manager to ensure that your area/s of responsibility comply with all relevant Service Delivery and Corporate Policies, Procedures and Work Practices

Frontend Team Leader

• Provide daily direction and communication to agents so that customer service calls are answered in timely, efficient and knowledgeable manner.
• Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Provide statistical and performance feedback and coaching on regular basis to each team member.