Sriram Sathya Venkata Narayanan

Client: CIMB Securities, Malaysia

• Provide back-office support for institutional trading operations.
• Ensure all scheduled jobs run daily to support smooth trade processing.
• Troubleshoot and resolve issues related to job schedules promptly.
• Perform data updates, patches, or deletions in the database when necessary, with proper managerial approval.
• Monitor database memory usage weekly; notify the manager if usage exceeds 90%, and execute update scripts as instructed.
• Create Jira tickets based on user requests and coordinate with the client's development team for resolution.
• Test deployment packages received from the client’s developers, and move them to production after securing proper approvals and sign-offs.
• Carry out approved operational support tasks to ensure trade confirmations and contract notes are sent to relevant stakeholders.
• Provide support for daily reconciliation, Bursa payment reports, exchange rate updates, brokerage reports, and monthly reports such as clearing fees and stamp duties.

Client: CIMB, Malaysia

• Handled the Aging tickets for the leading bank in Malaysia and reduced the aging ticket form 200 days to 30 days.
• Troubleshooting application issue by referring to Database, Monitoring tool, 6 back office applications, ticketing tools and providing resolutions.
• Managing the complete ITHM data and reporting.
• Managed incident escalation process, coordinating with senior management and stakeholders for effective communication during crisis situations.
• Streamlined support processes for increased efficiency and reduced ticket resolution time.

Client: AmGen, USA

• Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
• Addressed technical issues and guided end users through resolution.
• Worked in Revenue Management System. Having good Exposure in Managed Markets domain for Health care project.
• Good Hands-on Experience in Oracle PLSQL, proficient in SQL queries.
• Good Knowledge in Job scheduling, running Job and data load though UNIX / UC4.
• Involved in performance improvement, defect fixing and regression testing team in multiple projects.
• Good Functional knowledge in the flow of submissions from Debit to Settlement in logistics area and also good exposure in MDM, Contracts and Pricing as well.
• Monitoring day-to-day Process for different Data Loads and resolving Issues.
• Gave several walkthrough to client of various technical design and solution approach documents.
• Good knowledge in HP service center tool to manage incident, Request, Problem tickets and RFCdeployments.
• As a team member supported the production environment and providing production support to the client.
• Increased customer satisfaction by providing exceptional support and resolving issues quickly.
• Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
• Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs.
• Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
• Traveled to key account locations to train and provide technical direction for successful completion of product launches.

Client : Emblem Health, USA

• Clearing the invoices from different queue which received on daily basis
• Clearing the Potential duplicate invoices
• Handling unmatched and partial match invoices of vendors to process the invoices for payments
• Creating Debit/credit memos as per advised by the clients
• Performing the Daily Upload and reconcile the invoices which got interfaced from Coupa to People Soft and Oracle
• Performing Pay Cycles on daily basis.
• Performing monthly, Weekly and daily Interfaces
• Performing Bank file releasing activity on daily basis
• Handling Clients and Vendors calls
• Frequent interaction with the Client and other internal team for assistance Handling escalation calls and e-mails
• Resolve quires effectively and ensure the invoices are processed for payment without any delay
• Regular Monitoring of Workflow and Quality check the invoices processed and in pending for approval.
• Reconciled monthly statements and transactions to keep records accurate and current
• Resolved issues quickly to maintain productivity goals.