SRI MONISHA SUBRAMANIAM
CUSTOMER SERVICE EXECUTIVE
Seremban,Negeri Sembilan
Summary
I am a Business Administration graduate from Sunway College Johor Bahru, with a solid foundation in Administration related duties with four years of proven experience. In my diverse career journey, I spent the first four years working in an Administration role. My multifaceted background equips me with a unique perspective and skill set, making me a valuable asset in navigating the dynamic work force.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Branch Supervisor
Ninja Logistics Sdn. Bhd.
05.2021 - Current
- Accountable for store performance and customer satisfaction
- Implement and execute best practices effectively
- Have a good grasp and knowledge of the local market and competition to react swiftly to changes in the market
- Communicate and collaborate effectively with other team members to produce the best outcome for the company and clients
- Use Ninja software to execute operations
- Sell ninja services to customers and maintain relationships with onboard clients
Flight Attendant
Singapore Airlines Pte. Ltd.
01.2019 - 01.2021
- To ensure passengers safety and comfort at all times
- Greet and communicate with passengers
- Aid passengers with special needs
- Prepare and submit reports on flight incidents
- Assist passengers and fellow colleagues in an emergency situation
Administration Assistant
Perkasa Garuda Logistics Sdn. Bhd.
01.2017 - 01.2019
- Managing day-to-day administrative and operational activities
- Perform invoicing, purchasing, and data entry duties
- Preparing up to date documentation and responding to all business emails
- Performing payroll duties
- Arranging employees offer letters, termination letters & all business-related letters
- Procurement - Handle shipping documentations
- Perform other ad-hoc duties assigned by management
Administration Executive
World HVAC Engineering Sdn. Bhd.
01.2016 - 01.2017
- Answering incoming calls: taking messages and redirecting calls as required
- Dealing with email enquiries
- Taking minutes
- Arranging appointments, booking meeting rooms and conference facilities
- Perform Invoicing, Delivery Orders, Purchasing
Education
Diploma - Business Administration
Sunway College
Johor Bahru 01.2014 - 10 2016
Accomplishments
- Provided backup support to the entire team, which was highly admired by the Managing Director.
- Achieved the target/KPI by clearing the invoice & quotation in given time.
- Praised by the Managing Director for email writing skills.
Timeline
Branch Supervisor
Ninja Logistics Sdn. Bhd.
05.2021 - Current
Flight Attendant
Singapore Airlines Pte. Ltd.
01.2019 - 01.2021
Administration Assistant
Perkasa Garuda Logistics Sdn. Bhd.
01.2017 - 01.2019
Administration Executive
World HVAC Engineering Sdn. Bhd.
01.2016 - 01.2017
Diploma - Business Administration
Sunway College
01.2014 - 10 2016
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