SRIE MAHA MATHIARASAN A/L NATARJAN
Assistant Logistics Manager
Klang
Summary
Professional logistics specialist prepared for this role. Proven ability to streamline operations, optimize inventory management, and enhance supply chain efficiency. Strong focus on team collaboration and delivering results. Reliable and adaptable with expertise in logistics coordination, problem-solving, and implementing process improvements.
Overview
11
11
years of professional experience
2021
2021
years of post-secondary education
Work History
Program Advisor
Malaysian Institute of Baking SDN BHD
03.2025 - Current
- As a Program Advisor at a leading Baking College, I am responsible for promoting and enrolling students into full-time diploma and part-time baking programs. I provide personalized consultations to guide prospective students through course selection and the admissions process, ensuring alignment with their career goals. In addition to individual advising, I actively develop relationships with corporate clients to identify training needs and sell tailored upskilling solutions for their teams. My role involves collaborating with the marketing and admissions teams to execute outreach campaigns, conduct campus tours and virtual sessions, and meet enrollment targets. I also maintain accurate records using CRM tools, analyze performance metrics, and stay updated on industry trends to ensure our offerings remain competitive and relevant.
- Summary: Market and Sell baking programs available to personal and corporate companies
Assistant Manager
Alps Naigai (M) SDN BHD
09.2022 - 12.2023
- Managing team leaders to ensure smooth operations. To conduct weekly meeting with the team on the progress of the shipments and discuss issues faced in the week. To find find gaps, find solution and implement new process & methods to overcome repetitive issues. To boost sales branch sales and maintain existing customers. Monthly sales and management meeting to discuss the plans and targets for the branch.
- Summary: Manage Operations, Customer Service, Accounts , Transport & Sales Team
- Key Achievements: Improved billing and accounts team process to ensure billing and account closing on time. Team was struggling with backlogs of 6 months. Cleared backlogs in 2 months. Improved filing system and email responds of customer service team. Improve Customer service quality by implementing automated email responds for customers. Improved sales and procurement vetting by implmenting Vendor Scorecard which helped company evaluate vendors.
Sr Customer Executive / First Choice Champion
DHL GLOBAL FORWARDING (M) SDN BHD
04.2018 - 08.2022
- Managing KPI for accounts such as Aerospace (SR Technics & GE Engine) & Pharmaceuticals (Pfizer, Zuellig Pharma & Imeks Pharma). Meeting customer for QBR Meetings. Driving First Choice (continuous improvement) initiatives & workshops to introduce tools to employees. Conducted many case studies and Problem solving. Driving Performance Dialogue (team meeting) and conducting quality check on the sessions for other teams. Conduct ISO (9001& 14001) audits, internal Process audit on Billing, Operations and Transport Dept to ensure best practice and identify gaps. PMO for Cold Room renovation project in KLIA. Conduct trainings on Processes Best practices and creating SWI for Operations and CS. Manage escalations, Operational Irregularity, monitor milestones timeliness and performance monitoring of OPS staff and Vendor.
- Summary: Started in the company as LLP executive by dealing with rates and forwarders around the globe for an aerospace company. Moving Airfreight & Roadfreight shipments. Doing MS Excel reporting, Vendor management scorecard, Manage KPI, Monthly Reports and QBR for various Air Freight accounts. Improving processes, conduct case study and driving First Choice (continuous improvement) Culture for better service and customer experience. Making NPA Calls (customer survey). Handling process improvement projects. Conducting ISO audits and Process audits.
- Key Achievements: DHL Global Forwarding Innovator Award 2019, Improved process and reduced 4 hours of working time, Aligned CS transport booking process to reduce delivery errors & additional cost, Setup Transshipment process for PEN & Singapore
Senior Supervisor
West Hawks Trading Management Sdn Bhd
12.2016 - 01.2018
- Managing a team of two. Manage Machines and Perishable Items shipments. Truck planning - Cost efficient and Time efficient. Preparing quotations for sales team. Managing monthly warehouse cost and ways to reduce it. Coordinating Billing team on invoicing KPIs
- Summary: Manage a team of two handling import and export shipments. Pickup and delivery truck planning. Support sales team on the quotations & setting up SOP. Coordinating billing team to achieve billing KPI.
- Key Achievements: Moved 300 containers in 2 weeks. Planning and coordinating truck arrangements to meet deadline.
Import Co-ordinator/Sales Support/Customer Service
Westar Logistics
03.2014 - 11.2016
- Performing customs declarations for shipments, Transport planning, attending container examine. Manage loading at warehouse. Negotiating the rates with customers.
- Summary: Managing import shipments for FCL & LCL. Performing customs clearance/declaration, CMO, import billing, etc.
- Key Achievements: Promoted to Import Co-ordinator within 1 year.
Education
Diploma - Supply Chain Management
Alison Online Courses
08-2016
Diploma - Operations Management
Alison Online Courses
Malaysian Education Certificate/SPM - undefined
Sekolah Menengah Kebangsaan La Salle Klang
01.2006 - 01.2010
Skills
Identifying Gaps
Internal Audits (ISO 9001,14001 & Processes)
Process Improvements
Driving Service Excellence
Strategic Thinking
Problem Solving
Transport Planning
Project management
Resource management
Vendor management
Teamwork and collaboration
References
Adam, Murali, Former Head of KLIA Branch, 019-3860506, DHL GLOBAL FORWARDING (M) SDNBHD
Training
- First Choice (Continuous Improvement) Training GCSE - Global Customer Service Excellence
- Internal ISO Auditor(ISO 9001 & 14001)
ADDITIONAL INFORMATION
- Excellent communication skills with fluency in Malay, English & Tamil. Enjoys playing Futsal, Badminton, Field Soccer, Tennis, Swimming and Bowling.
- Willing to Travel: Yes
- Possess Own Transport: Yes
- Availability: 1 month notice
Additional Contributions
- PMO for Standardized Communication for CS project.
- Was also part of DGF RC - Working closely with HR on employee engagement by organizing many events in DGF as part of employee engagement.
Timeline
Program Advisor
Malaysian Institute of Baking SDN BHD
03.2025 - Current
Assistant Manager
Alps Naigai (M) SDN BHD
09.2022 - 12.2023
Sr Customer Executive / First Choice Champion
DHL GLOBAL FORWARDING (M) SDN BHD
04.2018 - 08.2022
Senior Supervisor
West Hawks Trading Management Sdn Bhd
12.2016 - 01.2018
Import Co-ordinator/Sales Support/Customer Service
Westar Logistics
03.2014 - 11.2016
Malaysian Education Certificate/SPM - undefined
Sekolah Menengah Kebangsaan La Salle Klang
01.2006 - 01.2010
Diploma - Operations Management
Alison Online Courses
Diploma - Supply Chain Management
Alison Online Courses