SRI GANESAN DEVINDRAN
Johor Bahru
Summary
Results-driven Operations Manager experienced in driving international trade growth through strategic commodity sourcing, energy supply, and logistics. Expanded supplier networks and commercial reach across APAC by directing corporate strategy, P&L management, and cross-border contract negotiation. Delivered enhanced operational efficiency and productivity through process optimization and fostering collaborative team environments.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Operations Manager
Jdrs Global Trade & Group Sdn Bhd
Johor
2023.07 - 2026.08
- Defined corporate strategy and long-term growth initiatives across international trade, sourcing, and market expansion.
- Directed cross-functional operations, aligning business plans with growth objectives and service standards.
- Directed cross-functional initiatives to align operational priorities with organizational strategy.
- Led global sourcing and procurement of industrial commodities and energy-related products, aligning supply with commercial demand.
- Coordinated procurement, logistics, finance, and commercial teams to enhance operational execution through cross-functional collaboration.
- Managed 2 quarterly forecasting cycles, enhancing alignment across trading, procurement, and finance.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Negotiated 8 annual supplier and buyer contracts to support commodity trading.
- Oversaw budget planning, resource allocation, and performance tracking for department objectives.
- Developed strategic initiatives that streamlined workflow, controlled costs, and enhanced organizational performance.
- Oversaw daily trade operations across import, export, and warehouse workflows at global trading firm.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies.
- Oversaw supplier quality performance by conducting audits and assessments to ensure high-quality supply chain standards.
- Negotiated materials with suppliers to remain within budget.
- Resolved escalated complaints and complex account issues with clients.
- Collaborated with sales, billing, and operations teams on customer needs.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
GROUP WAREHOUSE & CS MANAGER
Century Bond Berhad
Johor
2021.04 - 2023.05
- Managed multi-site warehouse operations to optimize support for regional manufacturing supply chains.
- Implemented a Warehouse Management System (WMS), reducing order processing time by 30% across warehouse workflows.
- Streamlined inventory control procedures to boost stock visibility and operational efficiency.
- Directed warehouse planning activities to align material availability with manufacturing demand.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer, vendor, and logistics issues during order fulfillment cycles.
- Improved communication between sales, procurement, and operations teams across business units.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Managed supplier quality assurance activities, including audits and corrective action.
- Managed supplier nonconformance reports and tracked containment and root cause responses.
- Developed supplier scorecards and shared performance expectations with key vendors.
- Reviewed customer complaints related to supplier quality issues and initiated corrective actions.
WAREHOUSE OPERATIONS MANAGER
Cape EMS Manufacturing (M) Sdn Bhd
2018.01 - 2021.03
- Led 50+ personnel in logistics and transportation operations, enhancing team efficiency and operational effectiveness.
- Coordinated workflows, transportation handoffs, and inventory movement for multinational manufacturing clients, ensuring timely and accurate deliveries.
- Coordinated warehouse workflows, transportation handoffs, and inventory movement for multinational manufacturing clients.
- Reduced labour costs by 18% through operational restructuring and efficient workload planning.
- Coordinated warehouse workflows and transportation handoffs for multinational manufacturing clients, ensuring seamless inventory movement.
- Streamlined workflows and transportation handoffs for multinational manufacturing clients, achieving timely and accurate deliveries.
Warehouse Supervisor
Kulicke & Soffa Pte Ltd
2015.12 - 2017.11
- Supervised daily warehouse activities, delegating tasks to ensure smooth receiving, storage, and outbound flow.
- Supervised daily warehouse activities and delegated tasks to maintain smooth receiving, storage, and outbound flow.
- Monitored inventory movement, resolving stock issues to ensure accurate material availability.
- Coordinated with production and logistics teams to align warehouse priorities with shipping schedules.
- Trained new warehouse staff on handling procedures, safety protocols, and daily task routines to enhance operational readiness.
Warehouse Executive
Cube Self Storage Sdn Bhd
2014.10 - 2015.11
- Coordinated daily warehouse activities to ensure timely storage movement and dispatch readiness.
- Reviewed stock records against physical counts to maintain inventory accuracy and reduce handling errors.
- Monitored receiving and outgoing shipments while organizing storage areas to meet customer requests.
- Updated inventory systems with inbound and outbound movements to support reliable stock visibility.
Customer Service Executive
Maybank
2013.10 - 2014.09
- Resolved customer inquiries regarding account services, procedures, and banking requirements to enhance customer understanding.
- Guided customers through service requests, clarifying steps and ensuring timely follow-up actions.
- Documented customer interactions and case updates to ensure consistent follow-through and enhance customer satisfaction.
- Coordinated customer service tasks with internal teams to streamline branch operations and enhance service delivery.
Customer Service Executive
Maxis Broadband
2012.03 - 2013.06
- Resolved customer complaints through clear communication and documented outcomes, contributing to service improvements.
- Resolved customer complaints through clear communication, ensuring documented outcomes enhanced future service.
- Coordinated with internal teams to address unresolved customer issues, improving overall customer satisfaction.
- Coordinated with internal teams to address unresolved customer issues, enhancing customer satisfaction.
Education
MBA - Business Administration
University Sains Malaysia
Penang, Malaysia 2026.05 - 2026.10
Skills
- Operations management
- Warehouse & logistics management
- Logistics management
- Collaborative teamwork
- Global supply chain optimization
- Contract negotiation
- Cost reduction
- Trade compliance
- Regulatory compliance
- Financial management
- Business strategy
- Commercial strategy
- Cross-border business development
- Business forecasting
- Organizational development
- Workforce management
- Cross-functional teamwork
- Collaborative teamwork
- Problem-solving
- Decision-making
- Change leadership
- Production
- Customer relationship management
- Conflict management
- Conflict management
Personal Information
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Indonesian
Advanced
C1
Timeline
MBA - Business Administration
University Sains Malaysia
2026.05 - 2026.10
Operations Manager
Jdrs Global Trade & Group Sdn Bhd
2023.07 - 2026.08
GROUP WAREHOUSE & CS MANAGER
Century Bond Berhad
2021.04 - 2023.05
WAREHOUSE OPERATIONS MANAGER
Cape EMS Manufacturing (M) Sdn Bhd
2018.01 - 2021.03
Warehouse Supervisor
Kulicke & Soffa Pte Ltd
2015.12 - 2017.11
Warehouse Executive
Cube Self Storage Sdn Bhd
2014.10 - 2015.11
Customer Service Executive
Maybank
2013.10 - 2014.09
Customer Service Executive
Maxis Broadband
2012.03 - 2013.06