Summary
Overview
Work History
Education
Skills
Objective And Career Aspiration
Profile
House
Ic
Personal Information
Travelling & Making Connections
Timeline
Sreether Pachimuthu

Sreether Pachimuthu

Front Office Manager
Kuala Lumpur,14

Summary

I am dedicated to providing the highest levels of customer satisfaction and service at all times, and am constantly looking for ways to improve overall service and profits. I am a team player, highly organized and able to handle multiple tasks simultaneously and would like to continuously pursue my experience with the company for many years. My enclosed résumé will serve to provide you with greater details of my background and what I have to offer.

I would be much obliged if you could conduct an interview at your convenience and discretion to discuss what I can offer to this job at the same time I can hear your expectations.

I wish to extend my gratitude for taking your time on reading my resume

Looking forward to hearing good news from you.

Overview

29
29
years of professional experience
2
2
years of post-secondary education

Work History

Front Office Manager

Hilton Hotels Corporation
Perak, Perak
10.2024 - Current
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
  • Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
  • Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
  • Improved team morale and efficiency with regular training sessions and performance feedback.

Hotel Night Manager

Pan Pacific Hotel Group
Kuala Lumpur, Kuala Lumpur
07.2023 - 10.2024
  • Assisted in employee training programs, fostering excellent customer service skills among new hires.
  • Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
  • Developed strong relationships with local law enforcement, ensuring timely responses to any security concerns that arose during overnight hours.
  • Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.
  • Increased efficiency in handling guest complaints by implementing standardized protocols for logging and resolving issues.
  • Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
  • Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
  • Improved team communication by implementing daily pre-shift meetings for night staff, leading to enhanced productivity.
  • Conducted regular walk-throughs of hotel property, identifying any areas requiring attention or improvement efforts from relevant departments.
  • Provided support for large-scale events held at the hotel venue, coordinating logistics with event planners and caterers when needed during overnight hours.
  • Coordinated with housekeeping and maintenance departments to guarantee rooms were prepared according to guest preferences and standards.
  • Handled emergency situations with professionalism, maintaining guest safety as the top priority.
  • Reviewed nightly reports on hotel performance metrics, using data-driven insights to inform decision-making processes for future improvements.

Consultant & General Manager

CR Eatery Sdn Bhd
07.2020 - 06.2023
  • Responsible of Opening of all 4 outlets - Food & Beverage Operations, Concept and Design development projects & Operational Assessment,Outstanding menu,Finance & Budget
  • Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for the outlets Maintains a positive cost management index for outlet operations.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
  • Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
  • Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Operations Manager - Night Club

Kyo & Ren
12.2016 - 03.2020
  • Responsible for the entire venue, including financials, to drive sales and profitability to meet targets,all aspects of the venue operations and ensures the venue is running effectively and meeting all Company standards each night to include; execution of beverage service, guest interaction, atmosphere and cleanliness.

General Manager Sultan Lounge & Casbah- Night Club

06.2015 - 06.2016
  • Key Achievements
  • Achieved 98 % score on Employee Satisfaction Survey in 2016
  • Achieved 96 % in MOHG HACCP Audit in November 2016
  • Achieved Overall Guest Satisfaction Sultan Lounge 100% & Casbah 92% in 2016
  • Achieved No 1 Best Business Class Hotel in Malaysia 2016
  • Achieved in Sultan Lounge Beverage cost at 31% versus budget 33% & Casbah 33% Versus 34%

Operations Manager - Night Club

Sultan Lounge
09.2013 - 06.2015
  • Key Achievements
  • Achieved 96 % score on Employee Satisfaction Survey in 2015
  • Achieved 96 % in MOHG HACCP Audit in November 2015
  • Achieved Overall Guest Satisfaction (Sultan Lounge) 100% in 2015
  • Achieved No 1 Best Business Class Hotel in Malaysia 2015
  • Achieved Sultan Lounge Beverage cost at 31% versus budget 33%
  • Nominated top 3 best nightspot (Sultan Lounge) in Kuala Lumpur Mayor's Tourism Awards in 2014

Cultural Exchange Ambassador - Beverage Manager

Mandarin Oriental Bodrum - Turkey (Opening Team)
06.2014 - 08.2014
  • Major Responsibilities Directs and supervises the newly open Bars and Operations in the resort and residences, maintain the highest standard of service established by the hotel

Bar Manager- Night Club

Mandarin Oriental Kuala Lumpur
03.2012 - 09.2013
  • Key Achievements
  • Achieved 94 % score on Employee Satisfaction Survey in 2013
  • Achieved in 98 % in MOHG HACCP Audit in 2013
  • Achieved Overall Guest Satisfaction (Beverage) 94% Ranking 2nd in MOHG Group
  • Achieved No 1 Best Business Class Hotel in Malaysia 2013
  • Achieved in Overall Hotel Beverage cost at 21% versus budget 23%

Chief Concierge - Front Office

Sunway Resort Hotels & Spa
07.2011 - 03.2012
  • Major Responsibilities Assisting the Director of Rooms in directing and controlling the activities of the Front Desk ,Reservations, Guest activities and ensure adherence to the Brand Service Standards, policies and procedures.

Bar & Entertainment Operations Manager - Zeta Bar

Hilton Kuala Lumpur
05.2009 - 07.2011
  • Major Responsibilities Directs and supervises the Bar operation, Floor operations, Marketing and Entertainment (Band & DJs) in the Night Club, and maintains the highest standard of service established by the hotel

Senior Guest Relations Manager/Night Manager

Hilton Kuala Lumpur
01.2006 - 05.2009
  • Assisting the Front Office Manager in directing and controlling the activities of the Front Desk ,Reservations, Guest activities and ensure adherence to the Brand Service Standards, policies and procedures.

Reception Team Leader

Hilton Kuala Lumpur
08.2005 - 11.2006
  • Ensure smooth operations at the reception and maintain awareness, minor complaints, and ensure all closing duties for staff were completed before staff signed out.

MAGIC Team Leader

Hilton Kuala Lumpur
09.2004 - 08.2005
  • Managing All Guest Incoming Calls Organize and coordinate the MAGIC services to ensure that all guests receive a memorable experience during all interactions with both internal and external guests, and to manage all internal and external communications combined with fulfilling guest request in a timely and prompt manner.

Touch 2 Service Agent

Sunway Lagoon Resort Hotel
01.2001 - 09.2004
  • Responsible for the overall operations of the Touch 2 Service Centre in providing the ultimate service to guests in the most efficient manner.

Assistant Concierge

Sunway Lagoon Resort Hotel
05.1998 - 01.2001
  • Facilitate, maintain all requests and requirements by guests
  • This includes scheduling leisure activities, coordinating guest flight itinerary, tour and travel, transportation request, making room reservations worldwide, recommending the best restaurants in the city, saloons, parks etc.

Bellman

Sunway Lagoon Resort Hotel
09.1996 - 05.1998
  • Always on the lookout for ways to help the hotels guests with luggage assistance, city tour information, hotel information etc
  • And to ensure the hotel lobby is clean at times.

Education

High School Diploma -

Stamford College, Petaling Jaya
01.1996 - 02.1998

Skills

Budgeting /Financial Planning

undefined

Objective And Career Aspiration

Seeking respective positions in any industry as I would like to expand my knowledge and skills where my extensive experienced will be further developed and utilized. The excitement of fulfilling and completing in every task given gives me more passion and admire of duties responsible, where the challenging zone is help to increase the self-confident. Therefore, in every moment in gaining knowledge are the precious lessons for the career succession.

Profile

I am an experienced Hospitality Management professional knows the importance of the Front Office operations and I would like to be the one you select to fill the post.I enjoy the tasks involved managing people,making sure customers are more than satisfied with their experience on top of boosting sales because due to the excellent customer service I will insure should I be given this opportunity.

I am dedicated to providing the highest levels of customer satisfaction and service at all times, and am constantly looking for ways to improve overall service and profits. I am a team player, highly organized and able to handle multiple tasks simultaneously and would like to continuously pursue my experience with the company for many years

House

03-7773 2726

Ic

770529-14-5631

Personal Information

  • Age: 48
  • Marital Status: Married

Travelling & Making Connections

I love travelling and is a incredible way to truly connect with others around the world. There is no better way to experience new cultures, traditions, people, and food than by experiencing it in person. Choosing connection through travel can also be a great bonding experience with your family as you make new memories together

Timeline

Front Office Manager - Hilton Hotels Corporation
10.2024 - Current
Hotel Night Manager - Pan Pacific Hotel Group
07.2023 - 10.2024
Consultant & General Manager - CR Eatery Sdn Bhd
07.2020 - 06.2023
Operations Manager - Night Club - Kyo & Ren
12.2016 - 03.2020
General Manager Sultan Lounge & Casbah- Night Club -
06.2015 - 06.2016
Cultural Exchange Ambassador - Beverage Manager - Mandarin Oriental Bodrum - Turkey (Opening Team)
06.2014 - 08.2014
Operations Manager - Night Club - Sultan Lounge
09.2013 - 06.2015
Bar Manager- Night Club - Mandarin Oriental Kuala Lumpur
03.2012 - 09.2013
Chief Concierge - Front Office - Sunway Resort Hotels & Spa
07.2011 - 03.2012
Bar & Entertainment Operations Manager - Zeta Bar - Hilton Kuala Lumpur
05.2009 - 07.2011
Senior Guest Relations Manager/Night Manager - Hilton Kuala Lumpur
01.2006 - 05.2009
Reception Team Leader - Hilton Kuala Lumpur
08.2005 - 11.2006
MAGIC Team Leader - Hilton Kuala Lumpur
09.2004 - 08.2005
Touch 2 Service Agent - Sunway Lagoon Resort Hotel
01.2001 - 09.2004
Assistant Concierge - Sunway Lagoon Resort Hotel
05.1998 - 01.2001
Bellman - Sunway Lagoon Resort Hotel
09.1996 - 05.1998
Stamford College - High School Diploma,
01.1996 - 02.1998

Similar Profiles

CREATE PROFILE
Sreether PachimuthuFront Office Manager