Sow Fun Leong
Senior Area Manager Cum Pharmacists
Selangor
Summary
With over 18 years of experience in the pharmacy industry, passionate about coaching and developing pharmacy teams as an Senior Area Manager at Caring Pharmacy. Empowering pharmacists to deliver excellent customer service, quality products, and health education.
Overview
19
19
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Area Manager
Caring Pharmacy Sdn Bhd
01.2024 - Current
- Drove continuous process improvements by analyzing performance metrics regularly and implementing necessary changes proactively.
- Oversaw budget allocation and management, ensuring optimal resource utilization across the region.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Developed detailed plans based on broad guidance and direction.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Building up a strong pharmacy teams to provide professional service and excellence customer service.
Area Manager
Caring Pharmacy Sdn Bhd
06.2016 - 12.2023
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Mentored junior pharmacists, providing guidance on best practices and professional development opportunities.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Building up a strong pharmacy teams to provide professional service and excellence customer service.
JV Director Cum Branch Manager
Caring Pharmacy Sdn Bhd
10.2011 - 06.2016
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Branch Manager Cum Pharmacist
Caring Pharmacy Sdn Bhd
03.2009 - 10.2011
- Assists in opening new store
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager Cum Pharmacist
Caring Pharmacy Sdn Bhd
08.2008 - 03.2009
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Pharmacist
Caring Pharmacy Sdn Bhd
01.2006 - 08.2008
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Evaluated drug therapy to drive appropriate medicine use.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Counseled customers on medications, appropriate dosage and potential side effects.
Pharmacist
PharmaConsult Sdn Bhd
05.2005 - 01.2006
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Evaluated drug therapy to drive appropriate medicine use.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Counseled customers on medications, appropriate dosage and potential side effects.
Education
Bachelor of Science - Pharmacy
University Science of Malaysia
Penang, Malaysia 04.2001 -
Skills
Team Development
Employee Coaching and Mentoring
Data-driven decision-making
Performance Evaluations
Process Improvement
Interpersonal Relations
Business Analysis and Reporting
Teamwork and Collaboration
Certification
Certified Professional Coach
Timeline
Senior Area Manager
Caring Pharmacy Sdn Bhd
01.2024 - Current
Associate Certified Coach
05-2023
Certified Professional Coach
11-2022
Area Manager
Caring Pharmacy Sdn Bhd
06.2016 - 12.2023
JV Director Cum Branch Manager
Caring Pharmacy Sdn Bhd
10.2011 - 06.2016
Branch Manager Cum Pharmacist
Caring Pharmacy Sdn Bhd
03.2009 - 10.2011
Branch Manager Cum Pharmacist
Caring Pharmacy Sdn Bhd
08.2008 - 03.2009
Pharmacist
Caring Pharmacy Sdn Bhd
01.2006 - 08.2008
Pharmacist
PharmaConsult Sdn Bhd
05.2005 - 01.2006
Bachelor of Science - Pharmacy
University Science of Malaysia
04.2001 -