Sophie Laura

Office Accounts
• Manage all accounting transactions.
• Update spreadsheets with all monthly expenses.
• Pay outstanding invoices to suppliers.
• Managed payments for China office and Navitas (Australia),
including updating online telegraphic transactions.
• Manage monthly payments for China and Navitas (Australia)
using a spreadsheet.
• Update all KL office's payments, including claims and
staff compensation.
• Submitting documents for auditing (bank statements, petty
cash, monthly accounts, etc.) and Prepare students prize
monies.

Office Management
• Maintain an inventory of office supplies and place orders as
needed.
• Renew (pest control, fire extinguisher and office license).
• Manage phone calls and communications (e-mail, letters,
packages).
• Assist colleagues with annual leave, medical, dental and
Insurance renewal.
• Supervise cleaner's daily tasks.
• Coordinate/Arrange transport plans for UK directors

who are in KL for meetings.
• Update all employee leaves, including medical and annual
leaves.
• Verify their overtime claims prior to authorizing payment.
• Maintain staff records, including account and personal
information.
• Manage all dental and medical claims and maintain an
annual record of them.
Technical Issues
• Install software and drivers on staff laptops as needed.
• Set up new laptop for employees and install printer driver
for staff laptops
• Resolve laptop difficulties, including formatting, upgrading,
and resetting.
• Contact professionals for laptop difficulties such as screen,
keypads, and more.

Events
• Providing food for events like workplace lunches.
• As needed, assist with alumni gatherings, departure
briefings, and other events.
• Adorn office throughout holiday seasons.
· Attending education fairs etc., HELP university, Fair view
International School, Johor and more.
Budget
• Prepare monthly expenses spent for both KL office and
China office. These expenses are incurred monthly.
• For monies intended for China and KL offices, send
quotations and invoices to UK.
Trainings
• Participate in training provided by Cimb Bank's Biz Channel
regarding usage of an online gateway to upload payments,
including staff salaries and other payments.
• Training on GDPR.
Ø Data Protection Law (Online)
Receptionist
· Performed a variety of administrative duties, including
answering phones, taking, and delivering messages, writing
memos, making copies, faxing documents, sending email, and
greeting visitors.
· Collaborated closely with Unit Manager to ensure timely
completion of administrative tasks.
· Made copies, faxed documents, and provided optimal
administrative support to employees.
· Managed administrative tasks and organized programmed.
· Maintained inventory of office supplies and equipment,
ensuring that office was stock necessary items.
· Assisted with audits, providing necessary documents and
information to auditors.

Others
· Will support setting up the contractor in the process of
closing the business and produce the required paperwork for
termination during the closure of the office.

• Assisted in fulfillment of customer orders placed in
  person, via email, online, and by telephone
• Addressed customer service inquiries are made quickly and
  accurately.
• Assisted customers with product-related questions,
  feedback, and complaints
• Processed and issued product orders and service upgrades
  for customers.
• Maximized customer satisfaction by resolving service issues
  promptly.
• Kept detailed records of customer interactions for future
  reference.
• Provided information on after-sales services for
  comprehensive support.
• Monitored email to promptly collect and respond to
  complaints.
• I kept organized calendar and set up new appointments
  for field personnel to resolve issues
• Handled high-volume telephone calls to address and resolve
  customer queries.

• Increased positive customer service reviews by offering
  friendly, helpful, and informative customer service.
• Delivered comprehensive and supportive customer service to
  all clients using exceptional customer service skills.
• Maintained excellent customer service and retention by
  delivering helpful, friendly, and efficient customer service.
• Delivered exceptional customer service with smile.
  Followed cleanliness, professionalism, and customer service
  standards.