Sophia Lenja Roger
Test Module Engineer
Bayan Lepas, Penang
Summary
Quality-focused Module Engineer, known for integrating new, more efficient approaches to achieving production and development goals. Focus on constant improvement through fully examining end-to-end operations, with a background of managing Technicians towards a common goal of Safety & Quality output.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Test Engineer
Intel
01.2025 - Current
- Established strong working relationships with Technicians, Supervisors & Engineers through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Implement 7 Collaterals Transporters to aid the movement of collaterals from tools to repair area, following the footsteps of our sisters plant within 1 Quarter.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Manufacturing Operations Manager
Intel
01.2020 - 12.2024
- Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
- Reduced operating costs by optimizing resource allocation and implementing cost-effective strategies.
- Evaluated employee performance regularly, offering feedback and coaching for continuous improvement in skills and output levels.
- Increased production capacity by identifying bottlenecks in the manufacturing process and implementing corrective measures.
- Implemented safety protocols in the workplace to maintain employee well-being and reduce accidents or injuries.
- Managed a diverse team of employees, providing guidance, support, and professional development opportunities.
- Monitored production schedules closely, facilitating rapid responses to changes in demand or market conditions.
- Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
Retail Associate
Uniqlo Queensbay Mall
08.2019 - 01.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Education
Chemical Engineering With Environment - Engineering
UiTM Pulau Pinang
Permatang Pauh, Penang, Malaysia 04.2001 -
Skills
Specification Management
Process Engineering
Data Analysis
Production management
undefinedTimeline
Test Engineer
Intel
01.2025 - Current
Manufacturing Operations Manager
Intel
01.2020 - 12.2024
Retail Associate
Uniqlo Queensbay Mall
08.2019 - 01.2020
Chemical Engineering With Environment - Engineering
UiTM Pulau Pinang
04.2001 -
Similar Profiles
Yumaren PalaniyappanYumaren Palaniyappan
Test Engineer at IntelTest Engineer at Intel
Matthew MinzghorMatthew Minzghor
Engineering Technician/Install Qual Tool Owner at IntelEngineering Technician/Install Qual Tool Owner at Intel
Keegan SheedyKeegan Sheedy
GTM Strategy and Operations Lead at IntelGTM Strategy and Operations Lead at Intel
Ermiyas BogaleErmiyas Bogale
Manufacturing Technician at IntelManufacturing Technician at Intel
Viyashini A/P KrishnamurthyViyashini A/P Krishnamurthy
Retail Bancassurance Manager at Etiqa Insurance Berhad (Jointly With Maybank)Retail Bancassurance Manager at Etiqa Insurance Berhad (Jointly With Maybank)