SOOK SHIN TAN (WYNN)
Kuala Lumpur,14
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
15
15
years of professional experience
Work History
Assistant Manager
SVO
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations..
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
Online Marketing Executive
W.S ENTERPRISE
07.2018 - 05.2020
- Streamlined marketing processes through efficient project management techniques, resulting in faster turnaround times and reduced costs.
- Increased website traffic by implementing effective SEO strategies and optimizing web content.
- Developed comprehensive marketing plans for new product launches, ensuring successful rollouts and increased revenue.
- Stayed abreast of emerging digital trends, incorporating innovative ideas into the overall marketing strategy.
- Built robust social media communities around the brand by engaging customers through thoughtful content curation, timely responses to inquiries, and proactive outreach efforts.
- Developed high-performing email marketing campaigns that led to increased open rates, click-throughs, and conversions.
Marketing Executive
NAIKA SDN BHD
03.2014 - 05.2018
- Planned and executed events and marketing programs to increase qualified leads.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Compiled product and customer data to generate informed profit projections.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Customer Service Officer
PALM GOLD SDN BHD
02.2013 - 02.2014
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
Sales Consultant
VIVI BRIDE
03.2009 - 12.2012
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Education
No Degree -
SMK SRI SENTOSA
Kuala Lumpur, Malaysia12.2008
Skills
- Customer Relations
- Sales Strategies
- Customer Relationship Management (CRM)
- Promotional planning
- Customer Relationship Management
- Team motivation
- Product and service knowledge
- Retail Operations
- Marketing knowledge
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Intermediate
B1
Malay
Intermediate
B1
Timeline
Assistant Manager
SVO
08.2020 - Current
Online Marketing Executive
W.S ENTERPRISE
07.2018 - 05.2020
Marketing Executive
NAIKA SDN BHD
03.2014 - 05.2018
Customer Service Officer
PALM GOLD SDN BHD
02.2013 - 02.2014
Sales Consultant
VIVI BRIDE
03.2009 - 12.2012
No Degree -
SMK SRI SENTOSA
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