Sook Fah Sang
Senior Reconciliation Management
Kuala Lumpur
Summary
Senior Reconciliation Manager experienced in bank reconciliation, process improvement and compliance across multiple international business units and regional entities. Enhanced reconciliation efficiency through mentoring teams and optimizing financial processes. Focused on collaboration, adaptability and delivering accurate financial analyses, as well as steering automation initiatives including system upgrades and AI integrated modules.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Senior Reconciliation Manager
OCBC Bank (Malaysia) Berhad
Kuala Lumpur, Malaysia
10.2016 - Current
- Collaborated with IT teams to integrate automated solutions into existing reconciliation processes and participated in system enhancement such as ERP system, TLM system and Core Banking System.
- Managed reconciliation activities across Singapore and multiple international jurisdictions.
- Prepared monthly reports and dashboards to management and group finance. Facilitated accurate reporting in accordance with regulatory requirements.
- Analyzed discrepancies in financial statements, driving resolution through collaboration with cross-functional teams.
- Coached team members on reconciliation methodologies and analytical strategies, promoting development of Excel proficiency and communication skills to improve reconciliation processes.
- Collaborated with internal and external auditors during audits or examinations, delivering necessary documentation and support as required.
- Implemented standardized policies and procedures for reconciliations, ensuring consistency across all business units.
- Optimized technological resources with the AI modules within enterprise platforms reducing manual works.
- Streamlined reconciliation workflows, reducing processing times while maintaining data integrity and accuracy.
- Adhered to established internal controls and policies, preventing compliance issues and maintaining strict Service Level Agreements.
- Participated in OCBC Toastmasters International Club and served as Vice President Education (VPE) throughout 2019/2020.
- Contributed to recreation club as secretary for year 2018/2019, overseeing organization of bank-wide activities like cross-border sports competitions for OCBC SG and OCBC MY.
- Achieved Excellent Service Award for Silver Awards in 2018, EXSA Gold Awards in 2019, and EXSA Star Awards from 2020 through 2026.
- Contributed to cross-departmental projects and completion of lean six sigma (yellow belt) project.
Internship Student
OCBC Bank (Malaysia) Berhad
07.2016 - 09.2016
- Adapted quickly to changing priorities while maintaining high-quality work outputs.
- Engaged in training sessions to learn industry best practices and enhance professional development.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Sorted, organized, and maintained files.
Replacement Teacher
Secondary School of SM.ST.Patrick Tawau
01.2013 - 08.2013
- Delivered engaging lesson plans to diverse student groups, fostering an inclusive learning environment.
- Assessed student performance and provided targeted feedback to enhance academic growth.
- Managed classroom behavior effectively, ensuring a productive educational atmosphere.
- Collaborated with other teachers to develop curriculum materials aligned with educational standards.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed lesson plans designed by absent teachers.
Administrative Assistant
100 Yen Shop, Kubota Tawau
09.2011 - 12.2011
- Developed filing reports for daily operation that enhanced document retrieval efficiency and accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- To manage the daily operation and assist in general administration.
Education
Bachelor of Arts - Business Economics
University of Malaysia Sarawak
Kuching, Sarawak, Malaysia12.2016
Malaysian Higher School Certificate (STPM) - STPM
SM.ST. Patrick
Tawau, Sabah, Malaysia2012
Malaysia Certificate of Education (SPM) - SPM
SM.ST.Patrick
Tawau, Sabah, Malaysia2010
Book-Keeping And Accounts (LCCI) - Accounts
SM.ST.Patrick
Tawau, Sabah, Malaysia2009
Skills
Bank reconciliation
Compliance awareness
Process improvement and Project Management
Data analysis
Experienced with Microsoft Office applications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Malay
Full Professional
Timeline
Senior Reconciliation Manager
OCBC Bank (Malaysia) Berhad
10.2016 - Current
Internship Student
OCBC Bank (Malaysia) Berhad
07.2016 - 09.2016
Replacement Teacher
Secondary School of SM.ST.Patrick Tawau
01.2013 - 08.2013
Administrative Assistant
100 Yen Shop, Kubota Tawau
09.2011 - 12.2011
Malaysian Higher School Certificate (STPM) - STPM
SM.ST. Patrick
Malaysia Certificate of Education (SPM) - SPM
SM.ST.Patrick
Book-Keeping And Accounts (LCCI) - Accounts
SM.ST.Patrick
Bachelor of Arts - Business Economics
University of Malaysia Sarawak