Travelling (Enjoy to do survey and planning on Trip itinerary)
Soo Fei Venus Yong
Business Operations Assistant Manager
Kuala Lumpur
Summary
Experienced Business Operations Assistant Manager with a strong background in banking and finance. Demonstrated success in managing operations and delivering exceptional customer service. Skilled in critical thinking, complex problem solving, and conflict resolution. Proficient in Microsoft Office and adept at managing teams and resolving issues. Committed to driving process improvement and achieving operational excellence. Bachelor of Actuarial Science from University College Sedaya International (UCSI). Seeking a challenging role as a Business Operations Assistant Manager to leverage my skills and experience in driving efficiency and delivering outstanding results.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Business Operations Assistant Manager
HSBC Bank Berhad
06.2021 - Current
- Manage and oversee business operations to ensure efficiency and effectiveness.
- Ensured compliance with banking regulations by maintaining accurate documentation and records.
- Assisted in the implementation of new software/digital platforms, enhancing overall workflow efficiency within Mobile Sales department.
- Collaborated with cross-functional teams to develop and execute business initiatives, increasing overall efficiency.
- Lead and motivate a team of support officers to achieve operational goals and targets.
- Collaborate with cross-functional teams to identify and address operational issues and bottlenecks.
- Monitor and analyze operational performance metrics to identify areas for improvement.
- Reduced operational costs with careful budget monitoring and expense tracking.
- Streamlined business processes by identifying efficiencies and implementing new strategies.
- Contributed to employee training programs to ensure consistent knowledge of company policies, procedures, and best practices across the organization.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Support Officer
HSBC Bank Berhad
07.2017 - 05.2021
- Provided support to business operations by ensuring timely and accurate completion of tasks.
- Assisted with the implementation of new processes and systems.
- Identified and resolved operational issues and bottlenecks.
- Collaborated with cross-functional teams to improve operational efficiency.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Conducted regular training sessions on new products or services to stay current with industry developments.
- Developed and updated databases to handle customer data. Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Mobile Banker, Unsecured
HSBC Bank Berhad
12.2016 - 06.2017
- Managed and grew a portfolio of unsecured banking products.
- Provided personalized financial advice and solutions to customers.
- Developed and maintained strong customer relationships.
- Met and exceeded sales targets for unsecured banking products.
Education
Associate of Arts - Actuarial Science
University College Sedaya International (UCSI)
Kuala Lumpur 04.2001 -
Skills
Meeting facilitation
undefinedInterests
Handcraft
Timeline
Business Operations Assistant Manager
HSBC Bank Berhad
06.2021 - Current
Support Officer
HSBC Bank Berhad
07.2017 - 05.2021
Mobile Banker, Unsecured
HSBC Bank Berhad
12.2016 - 06.2017
Associate of Arts - Actuarial Science
University College Sedaya International (UCSI)
04.2001 -
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