Summary
Overview
Work History
Education
Skills
Timeline
Generic

EE YAN SHI

Barista & Pastry & Bakery
Sepang, Selangor,10

Summary

A seasoned Supervisor at Aison Bakery & Coffee, I leveraged operations management and interpersonal skills to enhance team efficiency and customer satisfaction. Innovating cost-saving strategies, I significantly reduced expenses, embodying professionalism and attention to detail. My leadership not only fostered a culture of excellence but also mentored staff towards achieving their career goals.

Overview

5
5
years of professional experience

Work History

Supervisor

Aison Bakery & Coffee
05.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Senior Barista

The Ratio Coffee & Pastry
12.2023 - 04.2024
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Partnered with local suppliers to source high-quality ingredients at competitive prices for the café''s offerings.
  • Innovated new drink recipes that became popular menu items among regular patrons.
  • Assisted with inventory management to ensure adequate stock levels and minimize waste.
  • Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.

Commis 1

Enchante Patisserie
02.2023 - 11.2023
  • Followed recipes and chef instructions to prepare food correctly.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Labeled and stored all food items correctly and checked expiration dates routinely.

Barista Trainee

Moonlight
08.2022 - 10.2022
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
  • Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
  • Collaborated with coworkers to maintain a positive work atmosphere conducive to excellent customer experiences.
  • Ensured consistency in drink quality by adhering to standard recipes and preparation procedures.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Junior Baker & Pastry

Komugi
10.2019 - 08.2020
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Produced consistently high-quality baked goods for customers.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.

Education

High School Diploma -

JWC Academy
Kajang, Selangor, Malaysia
06.2022

High School Diploma -

Royal Baking Academy
Cheras, Selangor, Malaysia
08.2019

Skills

Staff Management

Operations Management

Process Improvement

Strategic Planning

Inventory Control

Waste Reduction

Attention to Detail

Interpersonal Skills

Quality Assurance

Professionalism

Timeline

Supervisor

Aison Bakery & Coffee
05.2024 - Current

Senior Barista

The Ratio Coffee & Pastry
12.2023 - 04.2024

Commis 1

Enchante Patisserie
02.2023 - 11.2023

Barista Trainee

Moonlight
08.2022 - 10.2022

Junior Baker & Pastry

Komugi
10.2019 - 08.2020

High School Diploma -

JWC Academy

High School Diploma -

Royal Baking Academy

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EE YAN SHI Barista & Pastry & Bakery