Soo Xi Zhe
Prima Midah Height, 26-13-6 Jalan Midah 8, Taman Midah Cheras, 56000 Kuala Lumpur
Summary
Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adapt at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Operation Executive
R Beaute Sdn Bhd
KL Eco City, Kuala Lumpur Level 4
12.2024 - 03.2025
- Opened and maintained customer accounts by accurately recording account information.
- Resolved product or service issues by clarifying complaints and determining root causes.
- Recommended products or services to management based on customer needs analysis.
- Prepared reports on products or services by gathering and analyzing customer data.
- Generated sales reports to track performance metrics.
- Followed established communication procedures and policies for consistency.
- Handled customer complaints through phone, email, and social media channels.
Business Reporting Analyst
OCBC BANK MALAYSIA
1st Floor, Wisma Lee Rubber, 1, Jalan Melaka, City Centre
02.2022 - 11.2025
- Automated manual reporting using SAS languages, reducing manual efforts and human errors in the reporting process.
- Generated daily, monthly, and yearly reporting in alignment with relevant stakeholders' needs.
- Ensured timely delivery of accurate reports by prioritizing tasks and managing deadlines effectively.
- Support and work with other members of the team within the organization on areas relating to data and reporting.
- Established reporting criteria and standards to effectively maintain data integrity.
Data Entry Intern
Central Force International Sdn Bhd
A17-01, Level 17, Office Tower EkoCheras, Jln Cheras, Taman Mutiara Barat
06.2021 - 09.2021
- Utilized effective speaking skills to ask questions of survey participants and prompted adequate responses over the telephone.
- Input information from survey participants into company system for recordkeeping and further review.
- Assist in data collection and identifying organizational needs.
Education
Bachelor of Science - Management Mathematics With Computing
Tunku Abdul Rahman University College
Kuala Lumpur10-2021
Diploma - Information System Engineering
Tunku Abdul Rahman University College
Kota Kinabalu, Sabah09-2018
Skills
- Data reporting
- Documentation and reporting
- Report generation
- SAS programming
- SQL
- Microsoft Visual Basic
- Customer service
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate (B2)
B2
Malay
Intermediate (B1)
B1
References
References available upon request.
Timeline
Operation Executive
R Beaute Sdn Bhd
12.2024 - 03.2025
Business Reporting Analyst
OCBC BANK MALAYSIA
02.2022 - 11.2025
Data Entry Intern
Central Force International Sdn Bhd
06.2021 - 09.2021
Bachelor of Science - Management Mathematics With Computing
Tunku Abdul Rahman University College
Diploma - Information System Engineering
Tunku Abdul Rahman University College
Similar Profiles
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
Aileen Sue Ping LeeAileen Sue Ping Lee
Regional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHDRegional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD
Tan Jeng BangTan Jeng Bang
Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)