Microsoft Excell
Soo Beng Eem
Selangor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Assistance Vice President Of Digital Sales Support
Alliance Bank Berhad
Kuala Lumpur
02.2022 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Contact Center Inbound Team Manager
Alliance Bank
Selangor
04.2019 - 01.2022
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Best Team Manager award in year 2021
- Top Team NPS score in year 2021
- Top Team Performance in year 2021
- Set up Digital Sales Support in March 2021 to support Digital SME application submission which generate 38million approval by April 2022.
Customer Care Unit Executive
Alliance Bank Berhad
Kuala Lumpur
05.2017 - 03.2019
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Customer Service Contact Centre
Alliance Bank Berhad
Selangor
05.2016 - 04.2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Personal Financial Consultant
Alliance Bank Berhad
Selangor
03.2013 - 04.2016
- Advised clients on portfolio allocation and various investment types.
- Performed quantitative analysis of financial investments to minimize risks.
- Analyzed clients' financial situations to offer products to improve standard of living.
- Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Advised clients on investments, retirement and estate planning.
- Educated clients on potential risks and rewards associated with various investments.
- Recommended specific investments to help clients meet financial goals.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Helped clients make informed decisions about financial future.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Monitored and updated financial plans to comply with client goals.
- Presented financial plans and investment recommendations to clients.
Life Insurance Advisor
AmLife Assurance Berhad
Kuala Lumpur
07.2006 - 02.2013
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Monitored competitor activity, remaining ahead of market trends and capitalizing on opportunities.
- Promoted products and services using upselling and other sales strategies.
- Marketed life insurance products to increase customer bases and revenue.
- Increased sales of life insurance products through tactical customer outreach.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Researched and identified potential new markets.
Restaurant Manager
Sushi King Sdn Bhd
Selangor
01.2005 - 04.2006
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Bachelor Degree In Computer Science - Greenwich Un - Computer Science
Sunway College
Sunway Malaysia 01.2001 - 11.2004
Skills
Sales team support
Digital marketing proficiency
Service team support
Training and Quality
Soft skill
Software
Microsoft Word
Microsoft PowerPoint
Interests
Cooking
Reading
Handmade Crystal
Timeline
Assistance Vice President Of Digital Sales Support
Alliance Bank Berhad
02.2022 - Current
Contact Center Inbound Team Manager
Alliance Bank
04.2019 - 01.2022
Customer Care Unit Executive
Alliance Bank Berhad
05.2017 - 03.2019
Customer Service Contact Centre
Alliance Bank Berhad
05.2016 - 04.2017
Personal Financial Consultant
Alliance Bank Berhad
03.2013 - 04.2016
Life Insurance Advisor
AmLife Assurance Berhad
07.2006 - 02.2013
Restaurant Manager
Sushi King Sdn Bhd
01.2005 - 04.2006
Bachelor Degree In Computer Science - Greenwich Un - Computer Science
Sunway College
01.2001 - 11.2004