SONI RAJ SATINDER
Singapore
Summary
Diligent and action-oriented IT engineer with strong technical and interpersonal skills who is well-experienced in supporting customers from multi-vendor environments with various IT infrastructure related issues. Possesses excellent English communication skills and hands-on expertise in a wide range of Information Technology disciplines including IT infrastructure support, ITIL processes, Project Management, EUC support, application support, backup and recovery, and training.
PROFESSIONAL SKILLS
Possess strong interpersonal and communication skills (spoken and written) Ability to research and learn any new technologies independently when needed in a very short time. Ability to provide leadership and functional direction to other peers. Critical thinking skills, Project Management, and Customer/Vendor management skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intune Specialist
Essilor Luxottica
11.2023 - 01.2024
- Providing consulting support on on-going Intune migration project with main objective to overlook overall migration progress and providing local presence in Essilor HQ based in Singapore.
- Configure and manage device enrolment, compliance policies, and conditional access policies which includes approximately 430 user's and 650 devices.
- Provide end-user support for Intune-managed devices.
- Collaborating with other engineers, APAC and EU Project Managers, and APAC Regional IT Director to understand business requirements, propose solutions, and provide updates on project progress.
- Monitor and report on endpoint management solution performance, and troubleshoot issues as necessary.
- Collaborating with Local IT on pre-migration checks e.g Secure Boot and Bitlocker enabling.
- Preparing reports on devices enrolled and identifying devices which have failed enrolment.
Senior Managed IT Engineer
Nasstar
12.2020 - 11.2023
- Expertise in Tier-3 IT technical support, Windows Server administration, and managing users and devices through a wide range of technologies.
- Skilled in Citrix administration, Patch Management, backup and recovery solutions, Group Policy (GPO) management, PowerShell scripting, Microsoft 365, Microsoft Intune and system monitoring.
- Managed Microsoft Intune for internal user's and also external customers which includes applying policies for updates and managing devices.
- Reviewing Intune device compliance checks and raising ticket to Level 1 team to perform compliance checks, e.g. Anti-Virus, Bitlocker and device synchronisation to achieve green status.
- Proactively collaborates with development teams, conducts major incident and problem management, and excels in change management.
- Strong leadership qualities, including interviewing and training, knowledge base creation, and project involvement.
- Effective communicator in various interactions with stakeholders and support teams.
- Successfully resolved recurring issues by analysing trends and patterns in incident reports, recommending targeted improvements.
- Maintained servers and systems to keep networks fully operational during peak periods.
Technical Support Specialist – Senior Level Executive
Becton Dickinson Sdn. Bhd
05.2018 - 10.2020
- Expertise in system and application support for Carefusion/Becton Dickson
- Experienced in troubleshooting issues on both enterprise servers and client devices, including dispensingstation software (Windows XP and 7) and Carefusion servers (Windows 2003 and 2012)
- Proficient inapplying fixes, conducting root cause analysis using SQL database and application logs, and extracting andanalyzing SQL data
- Capable of performing database rebuilds and cleanups as necessary
- Strongcommunicator, capable of proposing solutions to customers and managing service requests efficiently
- Familiar with CRM systems, such as SAP, and adept at prioritizing high-priority problems.
Senior IT Engineer – Senior Executive
Regus (M) Sdn. Bhd
06.2017 - 02.2018
- Provides technical assistance for 8x8 and Pivotal systems and serves as the local escalation point forcustomers and internal teams
- Collaborates with global support teams, assists with procurement and asset management, and preparesregular reports
- Acts as a liaison between IT and the business unit, providing updates to seniormanagement
- Maintains a strong understanding of core technologies and proposes continual service improvements
- Offers technical expertise and project assistance as needed
- Committed to maintaining data security and collaborating with service partners.
Workplace Expert Engineer – Senior Executive
CSC Malaysia Sdn. Bhd
05.2015 - 06.2017
- Responds to inquiries, troubleshoots issues, and delivers urgent fixes
- Proficient in testing and deploying Windows desktop images, creating technical documents, and trainingmaterials
- Skilled in remote troubleshooting and problem escalation
- Supports Windows 7, Windows 8, and Office 365
- Utilizes automated call distribution software to provideservice and support to end-users
- Manages multiple accounts, including Blue Scope Steel Australia, Dnata SG, and Manulife Southeast Asia
- Demonstrates strong operations management skills, coordinating migrations, resolving escalated incidents,and communicating effectively with customers
- Provides billing reports, assists with ad-hoc projects, and oversees the creation and updating of theknowledge base
- Supports Service Desk agents, ensures quality improvement, and serves as a point of contact for highseverity issues.
Service Desk Analyst
AIG Global Services (Malaysia) Sdn. Bhd
08.2013 - 05.2015
- Assists users with SAP inquiries and troubleshoots remote access and VPN (Juniper VPN) issues
- Offers 2nd level troubleshooting and supports VIP Tier 1, 2, and 3 users
- Proficient in supportingmultiple applications remotely
- Determines ticket severity, communicates with resolver groups, and cascades important information toagents
- Assists with onboarding and training of new hires
- Performs software and hardware installations fornew setups
- In a team lead role, responsible for incident management, coaching, meeting SLAs, troubleshooting
- VPN and mobile connections, conducting quality checks, handling escalations, granting access andpermissions, and generating daily reports on emails, escalations, and IMAC (Install, Move, Add
- Change) requests.
Project Engineer
CSC Malaysia Sdn. Bhd, Tobacco
07.2011 - 07.2013
- (GSD), Maybank Berhad
- Project: Windows 7 Deployment / Asset Refresh / Domain Migration
- Part of a 7-member team responsible for the Windows 7 CDA Project based in Technology Park Malaysia
- Prepared OS images using Ghost Software for mass deployment and conducted testing to ensure error freeand issue-free performance
- Managed the migration process by shortlisting users, and compiling user sw/hw information forpackaging
- Conducted pre-migration routines, including testing machines, backing up user data, and migratingprofiles via Active Directory
- Imaged machines with Windows 7, transferred user data, configured Lotus
- Notes and applications, set up printers, and configured RSA Tokens for VPN
- Provided Windows 7 training to newly migrated users and addressed post-migration issues
- Collaboratedwith software engineers for application and software patches, performed hardware upgrades, andparticipated in team meetings to ensure smooth project execution and create a knowledge guide
- Assisted in software testing and performed various ad-hoc tasks as required by the PM and Project
- Coordinator
- In a team lead role, managed a team of engineers responsible for imaging fresh laptops/desktops andcompiling asset details for PC refresh projects and generating reports for the manager.
Education
Master's - Operations & Project Management
Universiti Malaysia Pahang
Pahang09.2024
Diploma - Business Management
Hambra Executive Education
Kuala Lumpur03.2022
Certificate In Automotive Engineering -
Pusat Latihan Kejuruteraan Automotive
Kuala Lumpur02.2007
Skills
- TECHNICAL SKILLS
- Windows Server, Active Directory, PowerShell, Group Policy Management (GPO), Microsoft Office 365
- Exchange Online, Exchange on-prem, Azure Active Directory (Azure AD), Microsoft Power Platform
- PowerApps, Power Automate, Microsoft Intune, Microsoft Endpoint Manager, Microsoft Multi Factor
- Authentication (MFA), Mimecast, DNS, DHCP, File Servers, Print servers, Citrix, Storefront, Netscaler
- Citrix Provisioning Services (PVS), Citrix Studio, Citrix Director, Citrix Virtual Apps and Desktops, Citrix
- VDA, Remote desktop, VMware Vsphere, Vcenter, Vcloud, Hyper-V, Hyper-V manager, Vmware ESXi
- Failover cluster, Server manager, Virtual machines (VM), Virtual machine manager (VMM), Microsoft
- Management Console (MMC), Internet Information Services (IIS), iSCSI, Microsoft SQL Management
- Studio, Fortigate firewall, Cisco switch, HP switch, PuTTY, Windows Server Update Services (WSUS)
- Veeam backup, Redgate backup, Datto Backup, Carbonite Backup, Dell iDRAC, N-able RMM, Solarwinds
- Microsoft Office Apps (Onedrive, Teams, Sharepoint, Outlook), Enterprise Antivirus(AV) management, Kaspersky, Avast
- Trend Micro Officescan, Powershell, Altiris, SCCM
Certification
ITIL V4 Foundation, Six Sigma Yellow Belt, Scrum Fundamentals Certified, Microsoft Certified: AzureAdministrator Associate, CybSafe Certification in Security Awareness, HDI Certified Helpdesk Analyst, FortinetNSE 1,2,3, Zerto Certified Associate, Carbonite Cloud Backup, Mimecast : Secure Email Gateway Level 1 Warrior Certificate, Mimecast : Secure Email Gateway Level 2 Warrior Certificate
References
Available upon request.
Timeline
Intune Specialist
Essilor Luxottica
11.2023 - 01.2024
Senior Managed IT Engineer
Nasstar
12.2020 - 11.2023
Technical Support Specialist – Senior Level Executive
Becton Dickinson Sdn. Bhd
05.2018 - 10.2020
Senior IT Engineer – Senior Executive
Regus (M) Sdn. Bhd
06.2017 - 02.2018
Workplace Expert Engineer – Senior Executive
CSC Malaysia Sdn. Bhd
05.2015 - 06.2017
Service Desk Analyst
AIG Global Services (Malaysia) Sdn. Bhd
08.2013 - 05.2015
Project Engineer
CSC Malaysia Sdn. Bhd, Tobacco
07.2011 - 07.2013
Master's - Operations & Project Management
Universiti Malaysia Pahang
Diploma - Business Management
Hambra Executive Education
Certificate In Automotive Engineering -
Pusat Latihan Kejuruteraan Automotive
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