Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
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Id Number
Languages
Timeline
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SONG XIU XIAN

SONG XIU XIAN

MALACCA,Malaysia

Summary

Experienced real estate professional with over 8 years in property development, sales, and marketing. Skilled in coordinating with authorities, managing project launches, and supporting development planning. Strong exposure to residential and industrial projects, from initial feasibility to post-sales processes.

Overview

10
10
years of professional experience

Work History

Planning Manager

DHCF LOGISTICS TRANSPORT SDN BHD
MELAKA, MALAYSIA
04.2025 - Current
  • Developed strategic plans to align departmental goals with organizational objectives.
  • Coordinated cross-functional teams to enhance project collaboration and communication.
  • Analyzed market trends to inform effective resource allocation and planning decisions.
  • Assigned work and monitored performance of project personnel.

Executive

PERIKATAN PROGRESIF SDN BHD
PUCHONG, Malaysia
01.2017 - 03.2025
  • Led sales and marketing efforts for property development projects.
  • Collaborated with designers to produce marketing materials such as flyers and brochures.
  • Managed post-sales follow-ups with lawyers and bankers after customer purchase decisions.
  • Actively involved in organizing and executing project launching events.
  • Possess basic knowledge of feasibility studies for overall project development.
  • Participated in project planning and technical discussions to support development strategies.
  • Experienced in dealing with local authorities for land-related issues, including: Majlis Bandaraya Seremban, Majlis Perbandaran Nilai, Majlis Perbandaran Sepang, Majlis Perbandaran Kajang, Majlis Bandaraya Shah Alam.
  • Regularly attended project meetings to review and comment on floor plans and building specifications.
  • Monitored construction progress and provided feedback on development status.
  • Conducted defect inspections to ensure quality standards were met prior to handover.

CUSTOMER SERVICE OFFICER

CIMB BANK BERHAD
MELAKA, Malaysia
09.2015 - 01.2017
  • Handling documentation for opening various types of accounts (Savings, Current, Fixed Deposit) for both individuals and companies.
  • Interacting with walk-in customers, likely providing front-line service and support.
  • Dealing with Anti-Money Laundering Act (AMLA) reports, which suggests familiarity with compliance and regulatory procedures.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Updated databases with new and modified customer data.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.

Education

BACHELOR IN BUSINESS ADMINISTRATION - MARKETING

MULTIMEDIA UNIVERSITY
MELAKA
06.2014

BACHELOR IN MARKETING -

MULTIMEDIA UNIVERSITY
MELAKA
06.2014

DIPLOMA IN BUSINESS ADMINISTRATION -

Multimedia University
03.2011

Skills

  • Teamwork
  • Leadership
  • Creativity
  • Interpersonal skills
  • Customer relationship management
  • Problem solving
  • Effective communication

Languages

  • English
  • MALAY
  • MANDARIN
  • HOKKIEN

Hobbies and Interests

  • TAEKWONDO 30 YEARS OF EXPERIENCE - BLACK BELT 4TH NATIONAL TOURNAMENT - 3 TIMES NATIONAL CHAMPIONS
  • SOCIAL PLAYER FOR BADMINTON

<Enter your own>

  • Date of Birth: 07/12/89
  • Nationality: Malaysian
  • Driving License: MOTORBIKE & CAR

Id Number

891207045209

Languages

English
Beginner
A1
Chinese (Mandarin)
Proficient
C2
Malay
Proficient
C2

Timeline

Planning Manager

DHCF LOGISTICS TRANSPORT SDN BHD
04.2025 - Current

Executive

PERIKATAN PROGRESIF SDN BHD
01.2017 - 03.2025

CUSTOMER SERVICE OFFICER

CIMB BANK BERHAD
09.2015 - 01.2017

BACHELOR IN BUSINESS ADMINISTRATION - MARKETING

MULTIMEDIA UNIVERSITY

BACHELOR IN MARKETING -

MULTIMEDIA UNIVERSITY

DIPLOMA IN BUSINESS ADMINISTRATION -

Multimedia University

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SONG XIU XIAN