Song Kah Keng
Service Manager - Key Accounts, Startup & Warranty
Selangor, Malaysia
Summary
Detail-oriented Service Manager known for strong multitasking and organizational skills. Committed to fostering a safe working environment and ensuring effective resolution of customer issues to enhance overall service quality.
Overview
19
19
years of professional experience
Work History
Service Manager (Key Accounts, Startup & Warranty)
Trane Malaysia Sales & Services Sdn. Bhd.
01.2025 - Current
- Managed service operations to ensure timely and effective resolution of customer issues.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Collaborated with sales teams to align service offerings with client needs and expectations.
- Oversaw inventory management, ensuring availability of critical parts and materials for repairs.
Assistant Manager (Startup & Warranty)
Trane Malaysia Sales & Services Sdn. Bhd.
04.2023 - 01.2025
- Coordinate start up & commissioning timelines and resources to enhance operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Team Lead
Trane Malaysia Sales & Services Sdn. Bhd.
07.2018 - 04.2023
- Streamlined workflow processes, reducing turnaround time and increasing team productivity.
- Mentored junior team members, promoting best practices in service delivery and customer engagement.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Senior Engieer
Trane Sales & Services Sdn. Bhd.
09.2014 - 07.2018
- Analyzed system performance data to identify opportunities for continuous improvement.
- Conducted thorough inspections and assessments of HVAC installations for compliance with standards.
Service Engineer
Trane Sales & Services Sdn. Bhd.
02.2011 - 09.2014
- Diagnosed and resolved HVAC system issues to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance and inspections on various heating and cooling systems to enhance reliability.
Service Engineer
Carrier (M) Sdn. Bhd.
11.2007 - 01.2011
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of hardware and software programs.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Education
Bachelor of Science - Mechanical Engineering
Universiti Sains Malaysia
Penang 04.2001 -
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Timeline
Service Manager (Key Accounts, Startup & Warranty)
Trane Malaysia Sales & Services Sdn. Bhd.
01.2025 - Current
Assistant Manager (Startup & Warranty)
Trane Malaysia Sales & Services Sdn. Bhd.
04.2023 - 01.2025
Team Lead
Trane Malaysia Sales & Services Sdn. Bhd.
07.2018 - 04.2023
Senior Engieer
Trane Sales & Services Sdn. Bhd.
09.2014 - 07.2018
Service Engineer
Trane Sales & Services Sdn. Bhd.
02.2011 - 09.2014
Service Engineer
Carrier (M) Sdn. Bhd.
11.2007 - 01.2011
Bachelor of Science - Mechanical Engineering
Universiti Sains Malaysia
04.2001 -