SOMMIT A/L TALONG
CHANGLOON
Summary
Experienced Forwarding Office Clerk with a strong background in administrative support and document management, currently contributing to Jatana Sdn Bhd in Malaysia. Demonstrates exceptional skills in office organisation, data entry, and communication, ensuring efficient handling of confidential documents and effective management of incoming communications. Previously served as a Transport Coordinator at Pac Border Express, where expertise in scheduling coordination and process improvement enhanced transport operations. Proven ability to collaborate with teams and maintain meticulous records, supported by proficiency in Excel and email handling efficiency. Career goal includes leveraging extensive experience to further streamline office operations and enhance customer service delivery.
Overview
17
17
years of professional experience
Work History
FORWARDING OFFICE CLERK
JATANA SDN BHD
BUKIT KAYU HITAM, MALAYSIA
04.2025 - Current
- Handled photocopying documents, updating files and faxing communications for staff.
- Organised and stored hardcopy files.
- Handled confidential documents and information with discretion, adhering to data protection protocols.
- Managed incoming calls and emails, providing timely responses to enquiries and forwarding messages as necessary.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Organised and maintained office filing system, both electronic and paper, ensuring quick retrieval of documents.
- Organised files, faxed reports and scanned documents into document management system.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
TRANSPORT COORDINATOR
PAC BORDER EXPRESS
BUKIT KAYU HITAM, MALAYSIA
01.2015 - 05.2019
- Coordinated delivery driver schedules based on contracted hours, driver availability and budgets.
- Streamlined communication channels between warehouse staff, drivers, and clients to improve service reliability.
- Conducted regular warehouse audits, ensuring warehouse capacity was kept at optimal levels.
- Identified areas for improvement in transport operations and sought opportunities for improvement.
- Updated clients on transport time, order process and promptly reporting delays when required.
- Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
- Scheduled transportation of outgoing goods to meet customer requirements.
Operator Technician
ASIA COMPOSITES MANUFATURING S/B
BUKIT KAYU HITAM, MALAYSIA
01.2010 - 06.2013
- Operated production machinery and tools responsibly to meet workplace safety requirements.
Education
CERTIFICATE - BUILDING WIRING INSTALLATION (B.W.I)
AKADEMI BINAAN MALAYSIA
SINTOK01-2009
SPM - ECONOMIC
SEK.MEN. KEB TUNKU PUTERA
BALING01-2004
UPSR -
SEK. REN. KEB. YOEK CHEE
BALING01-1999
Skills
- Office organization
- Data entry
- Communication skills
- Document management
- Time management
- Customer service
- Administrative support
- Record keeping
- Scheduling coordination
- Team collaboration
- Process improvement
- Office cleanliness
- Excel
- Data organisation
- Email handling efficiency
- Tracking documents
- Record-keeping and bookkeeping
- Customer service orientation
Languages
English
Intermediate
B1
Thai
Intermediate
B1
BAHASA MALAYSIA
Intermediate
B1
MANDARIN
Intermediate
B1
Timeline
FORWARDING OFFICE CLERK
JATANA SDN BHD
04.2025 - Current
TRANSPORT COORDINATOR
PAC BORDER EXPRESS
01.2015 - 05.2019
Operator Technician
ASIA COMPOSITES MANUFATURING S/B
01.2010 - 06.2013
CERTIFICATE - BUILDING WIRING INSTALLATION (B.W.I)
AKADEMI BINAAN MALAYSIA
SPM - ECONOMIC
SEK.MEN. KEB TUNKU PUTERA
UPSR -
SEK. REN. KEB. YOEK CHEE