Sofia Alyssa Ridzuan
Assistant Store Manager
No. 28, Jalan PP14/6, Taman Putra Perdana, 47130 Puchong, Selangor, Malaysia.
Summary
Dynamic retail professional with a proven track record, recognized for leading a top-performing store. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Asst. Store Manager - Uniqlo Manager Candidate
UNIQLO
05.2024 - Current
- Lead and support daily store operations, including staff supervision, sales floor execution, and customer service—contributing to the store's achievement as the No. 1 Sales Store in Malaysia during the Raya month.
- Motivate and coach floor leaders and sales associates to maintain high performance and service standards, even during peak periods with limited manpower and extended working hours.
- Manage inventory planning and ordering with precision, ensuring no allocation stockouts and sustaining healthy weeks of cover for best-selling items in the Kids and Mens departments.
- Uphold UNIQLO’s global merchandising and visual standards, enhancing store presentation and contributing to strong customer satisfaction and retention.
- Conduct team training, performance assessments, and shift scheduling to build a customer-focused and operationally efficient team.
Inside Sales Specialist
Integricity Technology Sdn Bhd
01.2024 - 05.2024
- Streamlined the sales process by implementing CRM software to track lead progress, organize customer information, and monitor sales performance.
- Collaborated with marketing team to develop targeted campaigns for specific products and services, resulting in increased lead generation.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
Intern - Business Planning Analyst
IBM
01.2023 - 07.2023
- Assist in monthly and quarterly closing for the APAC Infrastructure Finance team.
- Prepare finance reports (in Excel and PPT) based on the worldwide load calendar.
- Adapt to Agile values in working culture.
- Work collaboratively with team members from different countries.
- Assist with ad hoc tasks needed by the business analyst.
Education
BBA - International Business | CGPA 4.0
Universiti Tenaga Nasional
Muadzam Shah, Pahang, Malaysia06-2023
High School Diploma -
SM Sains Banting | SPM 2A+6A1B
Selangor, Malaysia12-2018
Skills
Visual merchandising strategy
Comprehensive strategic planning
Employee coaching
Effective team leadership
Effective inventory control
Project organization and prioritization
Effective verbal communication
Client relations management
Market demand forecasting
Comprehensive SWOT evaluation
Timeline
Asst. Store Manager - Uniqlo Manager Candidate
UNIQLO
05.2024 - Current
Inside Sales Specialist
Integricity Technology Sdn Bhd
01.2024 - 05.2024
Intern - Business Planning Analyst
IBM
01.2023 - 07.2023
BBA - International Business | CGPA 4.0
Universiti Tenaga Nasional
High School Diploma -
SM Sains Banting | SPM 2A+6A1B
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