Summary
Overview
Work History
Skills
Additional Information
Languages
Timeline
BusinessAnalyst
SOFEA HANEM YUSOF

SOFEA HANEM YUSOF

Kuantan Pahang

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Wijaya Mutiara Sdn Bhd
01.2022 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Performed research to collect and record industry data.
  • Executed record filing system to improve document organization and management.

Waitress

D Mawar Cafe
10.2019 - 05.2020
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Skills

  • Typing Proficiency
  • Data Collection
  • Technical Support
  • Bookkeeping
  • Data Management
  • Microsoft Office
  • Customer Service
  • Database Organization
  • Phone Call Answering
  • Coordination
  • Records Management
  • Filing

Additional Information

Minimum education SPM

  • Bahasa melayu C+
  • Bahasa inggeris B
  • Pendidikan Islam B
  • Sejarah B
  • Mathematics A-
  • Science C+
  • Geografi E
  • Perakaunan E

Languages

English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)

Timeline

Administrative Assistant

Wijaya Mutiara Sdn Bhd
01.2022 - 03.2023

Waitress

D Mawar Cafe
10.2019 - 05.2020

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SOFEA HANEM YUSOF