Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sobana Subramaniam

Pahang Darul Makmur

Summary

Dynamic customer service professional with a proven track record at Transcosmos Malaysia, excelling in complaints handling and problem solving. Adept at building strong client relationships and ensuring quality assurance controls, I consistently deliver exceptional support, enhancing customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Material Coordinator

ECRL Bentong
Bentong, Malaysia
10.2023 - 08.2025
  • Coordinated inventory management processes to maintain optimal stock levels.
  • Facilitated communication between suppliers and internal teams for timely deliveries.
  • Monitored material flows and identified opportunities for process improvements.

Customer Service Representative

Transcosmos Malaysia
Cheras KL, Malaysia
04.2022 - 08.2023
  • Assisted customers with product inquiries and service-related questions.
  • Managed customer complaints and resolved issues promptly and effectively.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Clinical Assistant

klinik kiru karak
KARAK, malaysia
08.2020 - 02.2022
  • Handling, tracing and tracking medical records of patient in clinic to/from the Medical Record Department/counter prior/after the clinic session
  • Maintain confidentiality and safety of all patients’ records
  • Take and record height and weight, temperature/ blood pressure or urine dipsticks of patients in the Outpatient notes.
  • Coordinate patient to other departments for diagnostic tests, lab investigations or admission if necessary.

Clinic Assistant

Qualitas Health Policlinic Damai Bentong
Bentong
02.2018 - 06.2020
  • Assisted healthcare professionals with patient intake and documentation processes.
  • Managed appointment scheduling and maintained patient flow in the clinic.
  • Maintained accurate patient records in electronic health systems for easy access.

Education

SPM

SMK KARAK
Karak Pahang

High School Diploma -

Universiti Geomatika Malaysia
Kuala Lumpur

Skills

  • Customer support
  • Complaints handling
  • Problem solving
  • Quality assurance controls

Languages

English
First Language
English
Beginner (A1)
A1
Malay
Beginner
A1
Tamil
Beginner
A1

Timeline

Material Coordinator

ECRL Bentong
10.2023 - 08.2025

Customer Service Representative

Transcosmos Malaysia
04.2022 - 08.2023

Clinical Assistant

klinik kiru karak
08.2020 - 02.2022

Clinic Assistant

Qualitas Health Policlinic Damai Bentong
02.2018 - 06.2020

SPM

SMK KARAK

High School Diploma -

Universiti Geomatika Malaysia

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Sobana Subramaniam