Sobana S Ravindran
Johor Bahru
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
10
10
years of professional experience
Work History
Guest Service Executive
Village Hotel Bugis
06.2022 - Current
- Ensure all preparatory works of guestsʼ arrival are processed accurately, thoroughly checked and in order before guests arrival / departure: ETA /ETD, Registration Cards, keys, Status of guests, Special request & etc
- Smile, greet & welcome all arriving guest warmly & courteously
- Handle guests mail / messages / inquiries
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
Administration Coordinator
PARISILK ELECTRONICS AND COMPUTERS PTE LTD
03.2021 - 05.2022
- Track orders to ensure timely deliveries
- Prepare documents (like invoices, purchase orders and bills of lading)
- Coordinate our supply chain procedures to maximize quality of delivery
- Schedule shifts for our drivers and warehouse staff
- Maintain updated records of orders, suppliers and customers
- Provide information to customers about the status of their orders
- Manage and route phone calls appropriately
- Maintain physical and digital employee records
- Distribute incoming mail
- Organize company documents into updated filing systems
- Address employeesʼ and clientsʼ queries (via email, phone or in-person)
Telemarketer
AIG ASIA PACIFIC INSURANCE PTE LTD
01.2020 - 04.2020
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the companyʼs reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Team Leader
EFUSION SOLUTION PTE LTD
04.2018 - 11.2018
- Create An Inspiring Team Environment With An Open Communication Culture
- Set Clear Team Goals
- Delegate Tasks And Set Deadlines
- Oversee Day To Day Operation
- Monitor Team Performance And Report On Metrics
- Motivate Team Members
- Discover Training Need And Provide Coaching
Telemarketer
EFUSION SOLUTION PTE LTD
01.2015 - 03.2018
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the companyʼs reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Education
Foundation In Management -
UNIVERSITI TUN ABDUL RAZAK
09.2012
O-LEVEL (SPM) -
SEKOLAH MENENGAH KEBANGSAAN CHAAH
12.2009
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Complete BCP & PGI
Languages
English
Tamil
Malay
Personal Information
- Date of Birth: 08/19/92
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Guest Service Executive
Village Hotel Bugis
06.2022 - Current
Administration Coordinator
PARISILK ELECTRONICS AND COMPUTERS PTE LTD
03.2021 - 05.2022
Telemarketer
AIG ASIA PACIFIC INSURANCE PTE LTD
01.2020 - 04.2020
Team Leader
EFUSION SOLUTION PTE LTD
04.2018 - 11.2018
Telemarketer
EFUSION SOLUTION PTE LTD
01.2015 - 03.2018
Foundation In Management -
UNIVERSITI TUN ABDUL RAZAK
O-LEVEL (SPM) -
SEKOLAH MENENGAH KEBANGSAAN CHAAH
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