Sneha Latha Raja Dorai

Highly skilled professional with extensive expertise in customer complaint management, change management, and feedback collection and analysis. Proficient in procurement procedures, Microsoft Office suite mastery, and technical report writing. Demonstrates precision in data input and a thorough understanding of GDPR regulations. Adept at audit procedures, basic IT support knowledge, and service training. Experienced in live chat operation, email handling proficiency, and client relationship management. Strong background in customer service metrics, listening to customers' needs, product expertise, and basic troubleshooting. Self-motivated with a commitment to delivering exceptional customer service.

Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.