SM WAZID HOSSEN

• Provide excellent customer service, ensuring guests have a memorable dining experience
• Take accurate food and beverage orders while making recommendations to enhance guest satisfaction
• Train and mentor junior waitstaff to uphold restaurant service standards
• Handle VIP guests and large party reservations with professionalism
• Collaborate with kitchen and bar staff to ensure timely order delivery
• Maintain cleanliness and organization in the dining area
• Awarded Staff of the Year 2024 for outstanding performance and dedication
• Consistently received positive customer feedback, contributing to increased repeat guests

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Promoted specials or upsold items to increase average check amount.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

STAFF OF THE YEAR 2024 AT THE BARN STARLING MALL