Sivashankary Rajanthram
ASSISTANT MANAGER
Kuala Lumpur
Summary
Dynamic and results-driven Operations and HR professional with over 10 years of experience, specializing in administration, HR services, and multi-functional operations management across various sectors including Malaysia, Singapore, India and Hong Kong. Proven track record of optimizing business processes, managing client relations, and supporting organizational goals through strategic HR and operations leadership. Adept at managing large-scale operations and leading diverse teams within a fast-paced environment.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager – Operations
MSP Hitect (M) Sdn Bhd
01.2023 - Current
- Strategic Business Partnering: Provide strategic operational support to Business Development Managers, ensuring smooth HR services, including recruitment and managed services for clients
- Proactively support business goals through effective HR service delivery
- HR Program and Policy Advisory: Ensure smooth HR services including recruitment, onboarding, and managed services by coordinating with clients and technical teams to deliver on HR programs, policies, and processes
- Client Engagement and Performance Management: Resolve client issues and complaints related to employee performance, providing efficient solutions and guidance on HR policies to maintain a positive client relationship
- Workforce Planning and Compliance: Prepare and manage documents for statutory compliance, including HRD-C applications, expatriate hiring, and tax-related matters, ensuring that the business remains compliant with regulatory requirements
- Talent Development and Vendor Management: Coordinate with clients and vendors to align training provider services with client and trainer requirements, ensuring seamless program execution
- Vendor Management: Responsible for managing vendor registration and contract management, supporting the Sales Team with business services proposals
- Issue Resolution and Coaching: Resolve client requests efficiently, ensuring that deliverables meet project timelines and client expectations
Human Resource Operations
MSP Hitect (M) Sdn Bhd
04.2019 - 01.2023
- Full-Spectrum HR Support: Led a full range of HR functions for Malaysia and India operations, including recruitment, onboarding, payroll, employee relations, and offboarding
- Worked closely with internal and external teams to ensure all HR services were delivered effectively
- Employee Engagement and Retention: Designed and implemented employee engagement activities, fostering a positive work environment, and driving initiatives to support employee retention and satisfaction
- HR Compliance and Expatriate Management: Administered expatriate employment pass applications and renewals, ensuring all documentation was completed on time and in compliance with immigration policies
- HR Advisory and Issue Resolution: Acted as an HR advisor, resolving employee disputes and providing guidance on HR policies to foster healthy working relationships
- Data Management and Reporting: Maintained employee data in the internal HRM portal, ensuring all employee records were updated and accessible
- Performance Management: Regularly tracked internal sales team KPIs and commission records for performance management
Admin cum Staffing Engagement Executive
MSP Hitect (M) Sdn Bhd
08.2016 - 04.2019
- Client Account Management and Dispute Resolution: Managed client accounts and resolved complaints, ensuring positive relationships and satisfaction
- Tender and Proposal Support: Assisted in preparing and submitting tenders, ensuring compliance with project requirements and organizational standards
- Administrative Support and Vendor Management: Coordinated administrative tasks including license renewals, company registrations, and office supplies management, ensuring the business ran efficiently
- Employee Engagement: Led internal activities, including employee events and team-building exercises, fostering a positive company culture and employee satisfaction
- Asset Management: Managed and updated the company’s asset records, ensuring accurate data and compliance with internal asset management processes
Internship Trainee
Parkson Corporation Sdn Bhd
07.2015 - 09.2015
- Gained exposure to various departments, including customer service, cashier operations, and administrative duties
- Assisted with back-office functions and operational support
Recovery Officer
Shariq Partners (M) Sdn Bhd
01.2011 - 01.2012
- Managed debtor contacts and recovery operations, including negotiating payment plans and resolving discrepancies
Admin Assistant (Internship Trainee)
Majlis Perbandaran Teluk Intan
01.2010 - 12.2010
- Assisted in administrative tasks including preparing meeting materials, expense reports, and handling customer inquiries
Education
Bachelor’s - Business Administration, major in Human Resource
Universiti Putra Malaysia
01.2012 - 01.2016
Diploma Sains Kesetiausahaan - undefined
Politeknik Sultan Idrish Shah
01.2009 - 01.2011
Skills
- HR & Operations Management
- Staff Training & Development
- Client Relations & Account Management
- Vendor Management & Contract Negotiation
- Statutory Compliance & Regulatory Affairs
Awards
- Best Employee Award 2017, 2018, 2019
- Key contributor in the design and implementation of internal system modules.
- Spearheaded the creation and updating of the company's asset records in 2016, leading to significant improvements in the Asset Management System.
Timeline
Assistant Manager – Operations
MSP Hitect (M) Sdn Bhd
01.2023 - Current
Human Resource Operations
MSP Hitect (M) Sdn Bhd
04.2019 - 01.2023
Admin cum Staffing Engagement Executive
MSP Hitect (M) Sdn Bhd
08.2016 - 04.2019
Internship Trainee
Parkson Corporation Sdn Bhd
07.2015 - 09.2015
Bachelor’s - Business Administration, major in Human Resource
Universiti Putra Malaysia
01.2012 - 01.2016
Recovery Officer
Shariq Partners (M) Sdn Bhd
01.2011 - 01.2012
Admin Assistant (Internship Trainee)
Majlis Perbandaran Teluk Intan
01.2010 - 12.2010
Diploma Sains Kesetiausahaan - undefined
Politeknik Sultan Idrish Shah
01.2009 - 01.2011
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