Sivaneswaran Subramaniam
Selangor
Summary
Results-driven Vertical Transportation Professional with over 14 years of experience in elevator and escalator service operations, technical troubleshooting, and preventive maintenance. Currently serving as Service Area Supervisor, overseeing service planning, technician performance, safety compliance, and customer engagement. Expertise in fault diagnosis and problem-solving, ensuring reliable and safe equipment operations.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Service Area Supervisor
TK Elevator
07.2025 - Current
- Manage service performance indicators including call rate, 2/7 and 3/30 units.
- Plan service schedules in accordance with company requirements and ensure technicians complete scheduled servicing tasks.
- Coordinate manpower across service runs, technician standby schedules and troubleshooting support for breakdown attendance.
- Monitored technician attendance, medical leave, emergency leave, and controlled overtime to ensure optimal staffing levels.
- Ensure strict compliance with safety requirements for equipment, worksites and technicians.
- Monitor completion of company e-learning and required technical and safety training.
- Coordinate monitoring and rectification of second-schedule defects and ensure equipment readiness for JKKP (DOSH).
- Prepared JKKP (DOSH) rectification reports and completed monthly operational updates, including 18CP, Sick Unit, ASSA, and second-schedule items, to maintain compliance and operational oversight.
- Maintained effective customer relationships, attended meetings, and prepared breakdown reports to communicate service performance.
- Provided technical information to Sales and identified potential Sales Leads.
- Engaged in standby engineer rotation to provide technical support during off-hours. and carry out additional responsibilities assigned by management.
- Arrange subcontractors for non-billable repairs and raise PRN requirements accordingly.
- TK Elevator - Malaysia
Service Supervisor
TK Elevator
10.2022 - 07.2025
- Provided technical support and on-the-job training to service technicians.
- Executed routine maintenance for elevators and escalators, delivering manpower and technical support for efficient breakdown response.
- Carried out troubleshooting and fault-finding activities for equipment under responsibility.
- Ensured compliance with quality and safety management system requirements.
- Documented service and repair records post-work completion, ensuring accurate tracking of damaged parts.
- Escalated unresolved breakdowns to TCT and Area Engineer in accordance with the two-hour escalation process.
- Supported reduction of 2/7 and 3/30 units to meet assigned company targets.
- Facilitated repair sales by providing engineering data and technical insights to enhance sales processes.
- TK Elevator - Malaysia
Assistant Supervisor
TK Elevator
01.2020 - 10.2022
- Managed operations for TK Elevator in Malaysia
- Investigated operational issues, executed repairs, and performed functional testing to restore operational efficiency.
- Executed fault diagnosis and confirmed normal elevator operation post-rectification to ensure safety and reliability.
- Conducted troubleshooting and parameter verification to optimise system performance.
Technician
Thyssenkrupp Elevator Malaysia Sdn Bhd
06.2016 - 01.2020
- Responded to breakdown calls, identified faults, and restored elevator service to minimise downtime and enhance user satisfaction.
- Conducted monthly inspections and maintenance of elevators, ensuring compliance with service checklists and operational safety.
- Performed routine preventive maintenance on elevator systems.
Leader Technician
Eita Elevator (M) Sdn Bhd
09.2013 - 06.2016
- Executed troubleshooting of elevator systems and resolved identified issues to restore functionality.
- Investigated reported faults and implemented corrective actions to enhance system reliability.
- Conducted site visits to troubleshoot and determine root causes of equipment faults, ensuring timely resolutions.
Elevator Technician
Am Advance Elevator
08.2011 - 09.2013
- Executed preventive maintenance on elevator systems to ensure operational reliability and safety.
- Performed monthly inspections and maintenance of elevators following service checklists to uphold compliance and performance standards.
- Detected electrical and mechanical faults to replace damaged parts.
- Replaced malfunctioning or defective components and wiring to restore full function.
- Worked well under pressure to complete time-sensitive repair work and restore key equipment to operational status.
Education
Certificate - Electrical Wiring
Kolej Anjung Selatan
Sepang, 1001-2008
SPM - SPM
SMK CHERAS JAYA
Jalan 14/4, Taman Cheras Jaya, 43200 Cheras, Selan01-2009
Skills
- Elevator & Escalator Troubleshooting
- Breakdown & Fault Diagnosis
- Preventive Maintenance
- Electrical Troubleshooting
- Mechanical Testing
- Technical assistance
- Service operations
- Manpower supervision
- Staff management
- Field management
- Technician training
- Safety & Quality Compliance
- Safety compliance
- DOSH compliance
- Site management
- KPI monitoring
- Technical documentation
- Equipment maintenance
- Technical diagnostics
- Risk assessment
- Performance monitoring
- Client relations
- Team collaboration
- Leadership
- Time organisation
- Leadership skills
- Time management
- Technical documentation
Languages
Bahasa Malaysia
English
Tamil
Additional Information
- Service Operations & Scheduling
- Team & Manpower Supervision
- Elevator & Escalator Troubleshooting
- Preventive Maintenance
- Breakdown & Fault Diagnosis
- Electrical & Mechanical Testing
- Safety & Quality Compliance
- JKKP (DOSH) Readiness & Rectification
- Customer & Site Management
- Technical Reporting
- Technician Coaching & On-the-Job Training
- Repair Sales Technical Support
- PR / PO & Subcontractor Coordination
- Service KPI Monitoring (2/7, 3/30)
Timeline
Service Area Supervisor
TK Elevator
07.2025 - Current
Service Supervisor
TK Elevator
10.2022 - 07.2025
Assistant Supervisor
TK Elevator
01.2020 - 10.2022
Technician
Thyssenkrupp Elevator Malaysia Sdn Bhd
06.2016 - 01.2020
Leader Technician
Eita Elevator (M) Sdn Bhd
09.2013 - 06.2016
Elevator Technician
Am Advance Elevator
08.2011 - 09.2013
Certificate - Electrical Wiring
Kolej Anjung Selatan
SPM - SPM
SMK CHERAS JAYA