Sivananthen Chelvaraj
Kajang
Summary
Dynamic and analytical professional with a strong track record in driving service improvements, managing processes, and facilitating business change within operational support environments. Proven expertise in engaging and monitoring process adherence ensuring optimal performance and compliance. Comprehensive knowledge of IT Service Management standards, with a particular emphasis on ITIL processes and continuous improvement initiatives. Bilingual proficiency in English and Bahasa Malaysia enhances communication capabilities, fostering collaboration across diverse teams and stakeholders.
Overview
16
16
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Release Manager
Sudong Malaysia
08.2025 - Current
- Managed release schedules effectively, ensuring timely delivery of weekly and major release with defined scope with the timeline.
- Identify risks and dependencies and proactively mitigate conflicts.
- Coordinate release deployment bridge to ensure the releases are deployed in correct sequence and to support the application teams.
- Collaborate with application teams to ensure all the testing artifacts are ready for the Change Request readiness within the timeline.
- Managed expectations throughout the release cycle and provide timely progress update to management.
- Coordinated testing efforts across various application teams to validate release readiness.
Assistant Manager, IT Change Management
FWD Malaysia
05.2021 - 07.2025
- Driving continuous Change Management and Service Request onboarding efforts across FWD to adopt with organizational change, communication, and training across all the involved stakeholders.
- Deploy effective ServiceNow enhancement to achieve high process quality and driving continuous improvements.
- As Regional Change Manager, hosting weekly Regional CAB and to ensure all changes are recorded with high quality and risk being assessed.
Change & Release Manager
T-Systems Malaysia
08.2013 - 12.2019
- Provide exceptional customer services by resolving escalations, deploying infrastructure changes, prioritising, and assigning duties, and driving continuous improvements.
- Assure operational effectiveness of changes within each system, process, and tools.
- Carry out OS security patching for Wintel/Linux/Unix platform, including emergency patching.
- Provide trend analysis for maintaining patching tools/mechanisms and activating critical service level safeguarding.
- Ensure patching of servers aligned with agreed SLA and ITE Mandate.
- Cyberjaya
- Successfully complete Business transition project to India.
- Represented organisation in process forums, such as Global Change Advisory Boards (GCAB) and Subject Matter Expert (SME).
- Develop annual master release plans to optimizing critical service level.
Change Analyst (ITSC)
Scope International
11.2011 - 02.2013
- Held accountability to lead change management process for Standard Chartered Bank.
- Review and approve changes to maintain compliance with all regulations and processes.
- Supported multiple countries by providing change initiatives in eastern region.
- Handled communication with clients through change related email.
- Kuala Lumpur
- Ensured change readiness and approval (internal/external) during transitioning of service from Hong Kong to Malaysia.
- Host command centre to cater user verification testing for mass release.
Service Desk Analyst
Datacom SEA
11.2009 - 11.2011
- Manage service incidents, solve technical issues via ticket and RDP, as well as escalate incidents and requests at first instance.
- Engaged with Australian customers while coordinator 24 hours regularly.
- Record, monitor and resolve incidents and service requests.
- Monitor network operation centre (NOC) and servers in the data centre.
- Assigned incidents to open problems and applied workaround.
- Strong working relation with stakeholder to report major outage.
- Kuala Lumpur
- Optimized known error database to rate usefulness of known error records.
Education
Diploma - Computing & Information Technology
Asia Pacific Institute of Information Technology (APIIT)
Skills
Communication Skills
Additional Information
Additional experiences
Change coordinator, Atos, Malaysia
IT Service Desk - EDS, Malaysia
Customer Support, PennyTel, Kuala Lumpur
Customer Service Representative, Teletech SDN BHD (KRISFLYER),
Senior Waiter, The Regent Hotel, Kuala Lumpur
Certification
ITIL Foundation V3
Timeline
Release Manager
Sudong Malaysia
08.2025 - Current
Assistant Manager, IT Change Management
FWD Malaysia
05.2021 - 07.2025
Change & Release Manager
T-Systems Malaysia
08.2013 - 12.2019
Change Analyst (ITSC)
Scope International
11.2011 - 02.2013
Service Desk Analyst
Datacom SEA
11.2009 - 11.2011
Diploma - Computing & Information Technology
Asia Pacific Institute of Information Technology (APIIT)