Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
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Sivananthan Ganesan

Sivananthan Ganesan

Klang

Summary

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Overview

11
11
years of professional experience

Work History

Retention Specialist

Maxis Broadband Sdn Bhd
02.2023 - Current
  • Provide quality customer service to company's valued customer over the phone.
  • Listen, probe and question in order to clarify and understand customer needs.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Make outbound call to SME/Corporate customer to retain them from switching corporate line to other provider.
  • Follow up on complex cases to ensure customer satisfaction and remain as company's valued customers.
  • Proactively promote company's products and services whenever needed. .
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Provided ongoing support to customers, delivering maximum value from products and services.
  • Increased fuel sales by providing excellent customer service and product knowledge.

Security Officer

Rightmen Security Services Pte Ltd, Singapore
01.2020 - 01.2023
  • Monitored/patrol all safety disturbances cases, safety hazards, and illegal activities to protect corporate building and respond to security alarms on the time to ensure 100% resolution of all situations without any escalation
  • Monitor security CCTV as well
  • Register the dispatcher and visitors for Issues pass accordingly to enter into the premises
  • Interact politely with guests, helped resolve disputes.

Customer Service Representative

Singtel Singapore Telecommunication Ltd
01.2017 - 11.2019
  • Respond to telephone inquiries, providing quality service to customer service to customers and associates inquiring about Billing issues, Data problem, Tactical issues, Precontracting issues & availability of New Offer products such as new phone, Data Plans, Talk Time, Upgrade Plan
  • Handle email regarding Refund, New sim cards Issues and Product delivery items (Sim, Mobile)
  • Commended for initiative, Persuasiveness, intense customer focus and dependability in performance evolutions
  • Recognized as Staff of the month By Team Leader.

Recovery Officer

RHB Bank Berhad
03.2014 - 12.2016
  • Handling hire purchase (car loan, house loan & personal loan)
  • Respond to customer queries and provide information e.g: outstanding balance, Due date, Interest amount & assistance necessary to achieve customer satisfaction
  • Fulfilled monthly target RM30,000 and handle 200 customer in several month
  • Defend the course of action taken resolve a clientʼs account, e.g
  • Acceptance of settlements and Provide recommendations and solutions for variances and discrepancies.

Education

Civil Engineering

SM Vokasional Klang
12.2012

Skills

  • Salesforce

  • SAP

  • Amdocs

  • Excel

  • Outlook

  • Word

  • Power Point

  • CMR

Languages

Tamil
Native language
English
Native or Bilingual
Malay
Native or Bilingual
Tamil
Native or Bilingual

Reference

Ms.Meii  011-2309 5070

Ms.Sasika 012- 272 9980

Timeline

Retention Specialist

Maxis Broadband Sdn Bhd
02.2023 - Current

Security Officer

Rightmen Security Services Pte Ltd, Singapore
01.2020 - 01.2023

Customer Service Representative

Singtel Singapore Telecommunication Ltd
01.2017 - 11.2019

Recovery Officer

RHB Bank Berhad
03.2014 - 12.2016

Civil Engineering

SM Vokasional Klang

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Sivananthan Ganesan