Summary
Overview
Work History
Education
Skills
LANGUAGES
References
JOB PREFERENCES
Timeline
Generic
Sivakumar Murugiah

Sivakumar Murugiah

Johor Bahru

Summary

Highly diverse and experienced in Automotive industry who is proficient in prioritizing and completing the task in a timely manner, yet flexible to multitask when necessary. Customer-oriented problem solver that can negotiate with ease. Excellent listening skills, oral and written communications. Excellent planning and organizing skills result in the optimum functioning of the department and the consistent achievement of customer service standards.

Overview

15
15
years of professional experience

Work History

SERVICE ADVISOR

HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE LTD
05.2025 - Current
  • Greet customers in a friendly and professional manner upon their arrival.
  • Listen to customer concerns and accurately document vehicle symptoms and service needs.
  • Provide clear explanations of services and maintenance work required, including cost and time estimates.
  • Schedule service appointments and manage daily workflow in the service department.
  • Communicate with technicians regarding vehicle diagnostics and necessary repairs.
  • Keep customers informed about service progress, delays, and any changes to the estimate or scope of work.
  • Review completed work with the customer, explaining repairs performed and charges.
  • Handle customer questions, complaints, and follow-up to ensure customer satisfaction.
  • Upsell additional services when appropriate, based on manufacturer recommendations or technician findings.
  • Maintain accurate service records and update customer profiles in the system.
  • Adhere to dealership and manufacturer service guidelines, safety procedures, and warranty policies.

SERVICE ADVISOR CUM WARRANTY

TAN CHONG INDUSTRIAL EQUIPMENT SDN BHD
04.2022 - 05.2025
  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using our knowledge of UD/Foton products and services to sell or provide in-depth information about available parts and service options for customers.
  • Answering calls and questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading versus fixing their trucks.
  • Managing and overseeing the workshop workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.
  • Technician will call field engineers/Service Advisor's for best diagnose and identify what are the parts required to achieve a first-time fix, and issue of the parts.
  • Check calls for manufacturer's warranty and if necessary, procure parts via the manufacturer's warranty procedure.
  • Check calls for any chargeable element, ensuring relevant parties are aware of the costs and where necessary correct cost codes.
  • Claim credits against manufacturer's warranty and follow through to SOP.
  • Arrange the replacement items packaging properly for (Manufacturer’s Warranty) reference.
  • Submit claims to (Principal Warranty Department)
  • Seeks out new and creative applications and operational techniques.
  • Continually monitor the call handling system.

CUSTOMER SERVICE CUM ACCIDENT CLAIMS

EURO AUTOMOBILE PTE LTD, SINGAPORE
07.2017 - 02.2020
  • Liaise between customers and workshops pertaining to job progress.
  • Provide professional advice, repair estimate and additional repair approval according to Alfa Romeo standards.
  • Handle all phone calls regarding work in progress, appointments technical and service-related inquiries.
  • Monitor and plan daily vehicle through-put according to workshop capacity with the workshop executive.
  • Attend with customer to minimizing complaints.
  • Manage accident claim report.
  • Liaised with insurance company pertaining motor / claims report.
  • Study vehicle repair history and inform to superior any abnormalities or repeated complaints – conduct vehicle checking for body and paint works repair.
  • Liasing with third-party insurance companies and garages to authorize repairs and subsequently monitoring each stage of the repair.
  • Administration duties for coasting, claims, and vehicle history.
  • Responsible in the co-coordinating of work involved in the operation Pre-delivery in inspection (PDI).
  • Liaise with contractor for the necessary PDI work to be performed.
  • Performing of quality checks on PDI work by technician and contractors and ensure meeting customer expectations.
  • Ensure quality Administration duties for coasting, claims, and vehicle history.

TECHNICAL EXECUTIVE CUM WARRANTY

FEDERAL AUTO HOLDINGS BERHAD (MITSUBISHI MOTORS), SELANGOR
06.2010 - 06.2017
  • Managing and coaching a team of vehicle technicians and apprentices, make sure targets and business objectives are met.
  • Working with colleagues and other departments to ensure a seamless service for customers. Scheduling work to meet customer needs, considering workshop target, the complexity of each job and the parts availability.
  • Provide estimates for servicing and repair with time scales.
  • Assisting technicians with technical challenges identify solutions.
  • Liaising with order departments with regards to parts and any other enquiries as the workshop representative.
  • Make sure all service work is carried out correctly, competently on time with customer satisfaction.
  • Gather customer complaint and verify with proper inspection and initial diagnostic teston Mitsubishi vehicle for free.
  • Communicate clearly to the client about the diagnose problems and the adjustments or repair work to resolve them.
  • Perform tune up procedures on cars bought in for regular checks.
  • Prepares, records, and submits warranty claims to the factory or distributor and reconciles them accordingly.
  • Processes all warranty paperwork to ensure proper documents (Pack proper warranty parts that need to be returned to principle.

Education

Diploma - Engineering

College WIT
01.2007

Professional Certificate - Engineering

College WIT
01.2004

Skills

  • Vehicle assessment

  • customer service

  • Multitasking and organization

  • Computer skills

  • Strong work ethic

  • Excellent communication

  • Handling customer complaints

  • Team player mentality

  • Warranty claims process management

  • Technical support

  • Repair quality inspections

  • Mechanical aptitude

  • Customer relations

  • Administrative and office support

  • Bill preparation

LANGUAGES

ENGLISH – PROFICIENCE
MALAY- PROFICIENCE
TAMIL – PROFICIENCE

References

Daniel Jude - 65 97259944

service manager at Harmony (BYD)


Arman Putra - 016-2801944

Head of Operation Mitsubishi, Volvo & Volkswagen (Federal Auto)

JOB PREFERENCES

  • Reason for Application : Career Progression
  • Possess Own Transport : Yes
  • Expected Salary : Negotiable
  • Willing to Travel : Yes

Timeline

SERVICE ADVISOR

HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE LTD
05.2025 - Current

SERVICE ADVISOR CUM WARRANTY

TAN CHONG INDUSTRIAL EQUIPMENT SDN BHD
04.2022 - 05.2025

CUSTOMER SERVICE CUM ACCIDENT CLAIMS

EURO AUTOMOBILE PTE LTD, SINGAPORE
07.2017 - 02.2020

TECHNICAL EXECUTIVE CUM WARRANTY

FEDERAL AUTO HOLDINGS BERHAD (MITSUBISHI MOTORS), SELANGOR
06.2010 - 06.2017

Professional Certificate - Engineering

College WIT

Diploma - Engineering

College WIT

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Sivakumar Murugiah