Sivakumar M. Mahathevan

• Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
• Mentored junior sales staff, fostering professional growth and contributing to overall team success.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
• Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.

• Headed a new Managed Service Provider division MSPF1rst
• Regional role to grow and expand the MSP distribution solution to MSP Partners
• Create and executed a new business plan to help transit traditional VAR's to MSP, including a hybrid plan
• Build a commercial plan that was attractive for the partners
• Managing the technical support team of MSP
• Trained and guided the sales team to drive a creative approach towards end users and partners by organizing 'Tech Thursdays'
• A biweekly webinar on specific topics related to cybersecurity and MSP solutions
• Solutions managed - Human Risk Management (USECURE), Remote Monitoring & Management (PULSEWAY), Data Loss Prevention (SAFETICA NXT), Cloud Backup & Recovery (AXCIENT), Mobile Security (SYNCDOG), AI Phishing solution (GRAPHUS)

• Responsible for the consulting and pre-sales activity of the range of products and services distributed
• Responsible for the building and manage of Partner based relationship
• Provide technical support and consulting to existing customers and partners
• Provide the relevant training for product and services sold in the company
• Representing Unitrends backup and Recovery solution in Malaysia
• End user engagements - solutioning and knowledge transfers
• Promotion and Marketing strategy on a quarterly basis
• Major Achievement: Increasing the Partner engagement, Increased sales in 2018/2019, Customer retentions, Conducting and managing Webinars throughout the MCO periods with end users and partners, Implementation of FreshDesk to Halodata, A member in the Halodata Steering Committee, Develop, execute and launched MSP F1rst business plan, SME on Cybersecurity Risk & Internal Threat, Speaker on Cybersecurity Technology Update for our esteemed customers

• Responsible for the consulting, advisory and deployment of Data Security solution - Data Leak Protection (DLP) solutions
• Involved in providing awareness of the importance of data /information security in the current industry and ICT will be able to assist
• Business and Technical knowledge is a plus point
• Responsible to redevelop, repackage and deploy an Appliance based DLP to allow the entry of DLP solutions into SME industry
• Offering training services on DLP, educating future IT students the importance of Data or information for a company and the impacts it will suffer if they are mishandled
• Experience in reviewing, testing and positioning of multiple vendor DLP solution worldwide
• Deployment and configuration experience in the area of Healthcare, Training Centre, Transport & Logistics, Pharmaceutical, Pathology Labs and others
• Product experience with partners such as Cososys EPP, Zecurion, Infowatch, FalconGaze, Safetica, Digital Guardian, Clearswift and FinalCode
• Major Achievement: Planning and deploying an easier go to market strategy with the launch of the Appliance based DLP, Achieved a milestone by signing a MOU for technology transfer in the area of security with Bangladesh, Published our first editorial in UP Magazine in December 2015, Secured 5 Proof of Concept (PoC) in a span of under 1 month after our Appliance was launched

• Company Overview: START UP CONSULTING COMPANY
• The company was hired by the sole cash card operator in Malaysia - Touch n Go
• TNG has embarked into the upgrade of the 20 year out system to a new state of the art solution
• SMAS was hired to overlook Project Management and Technical Delivery of the project in line with the nations new Klang Valley MRT transit system in 2017
• SMAS was also hired to Project Manage and deliver Commercial Back Office (CBO) to provide a complete Enterprise Solution for TNG
• Work closely with Subject Matter Experts in areas of Card Technology and Card Readers
• START UP CONSULTING COMPANY
• Major Achievement: First Assignment - to develop an RFP for the production of TNG Common Reader with its own Business Rule Engine (BRE) with renowned Reader Manufacturers and System Integrators, Working with NXP, the manufacturers of MiFare Cards, Currently embarking into developing the solution for MiFare DES Fire cards to overcome fraud and better control smart cards, Review and Develop the System Architecture of TNG

• Company Overview: START UP COMPANY
• Aggregate service providers to be part of the kiosk e-payment system
• To develop market for the use of e-kiosk system
• To develop value add service solutions for specific service providers beside bills collection i.e
• Utility bills, Police summons, Transportation ticketing, e-wallet solutions, Air Travel self check-in, Automated Petrol Kiosk and others
• To maintain relationship with service providers
• To assist in acquiring kiosk location
• To work with Advertising & Promotion manager for marketing efforts
• To strategies and roll out new innovation for Point-Of Sales terminal to the general public
• To develop entrepreneurship solution for new entrepreneurs
• To provide market feedback to management
• START UP COMPANY
• Major Achievement: In 2010 the company revenue was RM15,000 with 10 kiosk and at the end of 2013 we recorded RM34 mill in sales revenue with 355 kiosks mainly contributed by ASTRO

• Company Overview: FIRST JOB UPON GRADUATION
• Responsible for Inter-company sales division
• The task includes working with inter-company related projects and acquired projects
• FIRST JOB UPON GRADUATION

• Company Overview: FIRST JOB UPON GRADUATION
• Involved in project/business proposals and project management for PTP, Smart School, EON and others
• Project Managed Y2K Upgrade, NT Installation, SPKB, Migration, Smart School projects for corporate and government customers
• Task to head the Telemarketing Department in AXIS Computers - 1997/2001
• Took over as Technical Manager since June 1999
• Involved in Smart School for the first 81 pilot schools as the Deputy Chief Engineer responsible for the PC, Server, Peripheral and Non-IT section reporting to the Chief Engineer, Project Manager and the Project Director - 1999/2000
• FIRST JOB UPON GRADUATION

• Company Overview: FIRST JOB UPON GRADUATION
• Design and Implement Network Design and setups
• Project Managed a container management system turn key project at Johor Port Berhad worth RM 10mil with a 5 year maintenance contract worth RM4 mil
• Manage the Technical Department Daily Routine Schedule
• Pre Sales Activity
• FIRST JOB UPON GRADUATION

• Company Overview: FIRST JOB UPON GRADUATION
• Manage large installation base for PC for government agencies i.e
• JKR, TNB and Telekoms
• Supporting LAN Infrastructure and Operating System
• Providing End-User training on MS Products, Networks and Email
• Small Network Cabling design for small and medium organizations
• FIRST JOB UPON GRADUATION

• Company Overview: FIRST JOB UPON GRADUATION
• Manage and support PC and basic peripherals
• Support and Troubleshoot hardware problems
• Software expertise - Windows for Workgroup, MS Office, DOS Applications
• FIRST JOB UPON GRADUATION

Lead the development of the framework and was appointed head of TIE Competency ▪ Roll out and approach strategy to global partners ▪ New Sales Engagement methodologies ▪ Responsible to setup the “Pre Sales Team” in Malaysia, Singapore & Philippines ▪ Was responsible to deliver RM80mil sales from all 3 countries combined. This is inclusive recurring business and new business generation. ▪ Worked closely with Apple and its contributing framework ▪ Responsible to develop more value added i.e. product mix and offering, solutions, training, professional services , after sales option and financial offering to covered sector ▪ Instrumented the development of Sapura TIE’s Education Portal for the education community. www.sapuratie.com ▪ Instrumented the Smart Partnership with BBC Motion Gallery and Sapura to increase our value add to the education market ▪ Responsible to build awareness amongst school who had lack of technology inducement in education i.e. road shows, free hands on training, product awareness, brainstorming sessions with SME’s, planning and execution