Siva Maniam
SENIOR Executive Operation And Building
Damansara, Selangor
Summary
Dynamic operations manager with a proven track record at HCK Capital Group, enhancing efficiency through strategic problem-solving and team leadership. Skilled in cost reduction and employee performance evaluations, I foster collaboration and drive results, achieving significant operational improvements while maintaining high standards of quality and service.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Assistant Manager
Tafadhal Security Service (Under Franchise)
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Follow up with maintenance department, building management, owner or tenant
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lorry Driver
RS BALAN TRANSPORT
01.2023 - 12.2024
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Parcel Delivery Driver
JNT COMPANY
01.2021 - 12.2022
- Supported fellow drivers in case of emergencies or unexpected route changes, fostering teamwork within the department.
- Operated company vehicles responsibly, adhering to all traffic laws and maintaining a clean driving record.
- Performed thorough pre-trip inspections to identify potential issues before commencing daily routes.
- Enhanced customer satisfaction by ensuring timely and accurate parcel deliveries.
- Contributed to environmental sustainability efforts by adopting fuel-efficient driving techniques.
Senior Executive Operation and Building
HCK Capital Group
01.2018 - 12.2020
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
Education
No Degree - Architectural And Building Sciences
WIT Institute of Technology
Pandamaran (Selangor) 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Task delegation
Employee scheduling
Team motivation
Decision-making
Timeline
Assistant Manager
Tafadhal Security Service (Under Franchise)
01.2025 - Current
Lorry Driver
RS BALAN TRANSPORT
01.2023 - 12.2024
Parcel Delivery Driver
JNT COMPANY
01.2021 - 12.2022
Senior Executive Operation and Building
HCK Capital Group
01.2018 - 12.2020
No Degree - Architectural And Building Sciences
WIT Institute of Technology
04.2001 -
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