Siti Zurmaini Shasuddin
Beautician
Gua Musang, Kelantan,03
Summary
Dynamic beautician with a proven track record at Ning Spa Singapore, excelling in skincare treatments and client consultations. Recognized for building strong client relationships and enhancing service offerings through advanced makeup techniques. Adept at appointment scheduling and inventory management, ensuring a seamless experience that fosters customer loyalty.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Beautician
Ning Spa Singapore
01.2018 - 02.2020
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
- Maintained client treatment records and designed long-term care programs for return customers.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Beautician
Hannan Medispa
01.2015 - 12.2017
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Expanded service offerings by staying up-to-date with industry trends and participating in continuing education opportunities.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Streamlined appointment booking process leading to reduced wait times for clients.
- Cultivated positive relationships with vendors enabling better pricing negotiations on products used within the salon.
- Assisted management with inventory control, ordering supplies as needed to maintain adequate stock levels for all services offered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Used social media platforms to promote salon and services.
Cashier Supervisor
Cold Storage Pte.Ltd
03.2011 - 01.2015
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Technician
GG Circuits
04.2009 - 02.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Operator
Shin Nippon
01.2006 - 02.2009
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Increased overall product quality through meticulous attention to detail during operation processes.
Education
No Degree - Arts
SMK Sri Chiku
Gua Musang, Kelantan, Malaysia 04.2001 -
Skills
Reception management
Skincare treatments proficiency
Appointment scheduling
Advanced makeup techniques
Sales and upselling
Inventory management
Microdermabrasion techniques
Client consultations
Nail treatments
Cosmetics selection assistance
Product knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Beautician
Ning Spa Singapore
01.2018 - 02.2020
Beautician
Hannan Medispa
01.2015 - 12.2017
Cashier Supervisor
Cold Storage Pte.Ltd
03.2011 - 01.2015
Technician
GG Circuits
04.2009 - 02.2011
Operator
Shin Nippon
01.2006 - 02.2009
No Degree - Arts
SMK Sri Chiku
04.2001 -