Siti Zuina Binti Ismail

• Coordinated and scheduled meetings involving the General Manager, Digital Services.
• Served as Secretariat for the Information Technology Committee (JKIT), managing digital project proposals exceeding RM50,000.
• Coordinated the schedule of the JKIT Chairperson (Group Chief Financial Officer and Group Chief Operations Officer) with committee members and requesting officers to ensure successful meeting arrangements.
• Prepared meeting minutes and reviewed proposal documents to ensure readiness for JKIT presentations.
• Ensured smooth execution of JKIT sessions by liaising with committee members, project owners, and the procurement department to align the approval process with organizational goals.
• Conducted regular follow-ups to monitor project timelines and ensure timely approvals.
• Coordinated and ensured the smooth execution of the annual IT Day event organized by the Digital Services Division.
• Maintained and updated departmental data, records, and filing systems; coordinated staff leave, attendance, travel arrangements, and training/course registrations across DS, COIN, and ASD divisions.
• Managed internal and external communications, including handling correspondence for the General Manager and ensuring proper documentation and circulation of official documents.
• Oversaw financial and procurement activities, including invoice processing, staff claims, intern allowance disbursements, budget transfers, and the preparation of PR, PO, and Payables using MyFast, MyEP, and MyBelanja systems.
• Monitored and controlled procurement expenditures to ensure compliance with allocated budgets.
• Managed staff training and course registrations through the Training Management System (TRMS).

Master Data Management - 5 Years

• Managed end-to-end master data tasks including new account creation, data amendments, and tariff updates with a focus on accuracy and compliance.
• Processed credit requests and account re-openings while ensuring data integrity across enterprise systems.
• Responded to partner and internal stakeholder queries efficiently, maintaining strong service levels and stakeholder satisfaction.
• Recommended and implemented process enhancements, collaborating with both senior and junior team members.
• Ensured billing and data operations met SLA targets, compliance requirements, and aligned with business goals.
• Contributed to project deliverables and department KPIs, actively supporting cross-functional initiatives.
• Oversaw General Price Increase (GPI) updates and played a key role in the successful Indonesia project transition.

GRE Data Cleansing Project Team - 4+ Years

• Bulk tariff clean-up and compliance-related data updates, improving data accuracy across regions.
• Conducted full data validation of migration reports prior to GRE system go-live, ensuring a seamless transition.
• Prepared and distributed tariff alignment and rating reports, lead walkthrough sessions for cross-department understanding.
• Participated in continuous improvement efforts focused on process efficiency and defect reduction.
• Delivered detailed business analysis and performance reporting for stakeholders.
• Presented project milestones and results in bi-monthly performance reviews.
• Conducted internal training and knowledge-sharing sessions to upskill team members.

• Managed end-to-end Accounts Receivable (AR) processes including invoice handling, transactions postings, and account ledger reconciliations.
• Prepared and reviewed bank statements, promptly resolving reconciliation discrepancies and variances.
• Executed month-end and year-end closing activities in accordance with financial reporting timelines and standards.
• Ensured high data accuracy in receipting and transaction reporting, supporting audit readiness and compliance.
• Provided timely and accurate financial support to business units, ensuring alignment with internal controls and service level expectations.