Microsoft Office
SITI ZUBAIRAH HASSAN
BUSINESS SUPPORT EXECUTIVE
Bandar Puchong Jaya, Selangor
Summary
A collaborative team player looking for a great opportunity, strive in excellence by maintaining accurate records and fostering team success, driving organization's growth and loyalty.
Overview
9
9
years of professional experience
2
2
Languages
Work History
BUSINESS SUPPORT EXECUTIVE
PETIKEMAS SDN BHD
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Administrator
Atlas Industries
02.2021 - 03.2022
- Managing staff attendances, annual leaves, medical certificates.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management such as claim and submit to account department.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Cooperate when Audit team having monthly checking and prepare report / document as per requested.
Receivable Account Analyst
Cma Cgm
10.2019 - 11.2020
- Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
- Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
- Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services, and self-administration tools.
- Complete VAT Report, which document and submit tax information
- Prepare Aging Invoices Report, following respected customer's term and list out overdue payment from the customer itself.
- Collaborated with cross-functional teams to ensure seamless integration of financial data for comprehensive reporting.
Customer Service Representative
Neptune Orient Lines
02.2017 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Incharge in Inbound Documentations including Bill Lading's reconciliation, prepare Invoices and arrival notice.
Education
BACHELOR DEGREE IN HUMAN RESOURCE - HUMAN RESOURCE ECONOMICS
UNIVERSITI MALAYSIA SABAH
Kota Kinabalu, Sabah, Malaysia 04.2001 -
High School Diploma -
ST MARY SECONDARY SCHOOL
Sandakan, Sabah, Malaysia 04.2001 -
Sijil Pelajaran Malaysia (SPM)
SUNG SIEW SECONDARY SCHOOL
Sandakan, Sabah, Malaysia 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Software
Interests
Reading
Timeline
BUSINESS SUPPORT EXECUTIVE
PETIKEMAS SDN BHD
07.2023 - Current
Administrator
Atlas Industries
02.2021 - 03.2022
Receivable Account Analyst
Cma Cgm
10.2019 - 11.2020
Customer Service Representative
Neptune Orient Lines
02.2017 - 10.2019
BACHELOR DEGREE IN HUMAN RESOURCE - HUMAN RESOURCE ECONOMICS
UNIVERSITI MALAYSIA SABAH
04.2001 -
High School Diploma -
ST MARY SECONDARY SCHOOL
04.2001 -
Sijil Pelajaran Malaysia (SPM)
SUNG SIEW SECONDARY SCHOOL
04.2001 -