Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
SITI ZUBAIRAH HASSAN

SITI ZUBAIRAH HASSAN

BUSINESS SUPPORT EXECUTIVE
Bandar Puchong Jaya, Selangor

Summary

A collaborative team player looking for a great opportunity, strive in excellence by maintaining accurate records and fostering team success, driving organization's growth and loyalty.

Overview

9
9
years of professional experience
2
2
Languages

Work History

BUSINESS SUPPORT EXECUTIVE

PETIKEMAS SDN BHD
07.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Administrator

Atlas Industries
02.2021 - 03.2022
  • Managing staff attendances, annual leaves, medical certificates.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management such as claim and submit to account department.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Cooperate when Audit team having monthly checking and prepare report / document as per requested.

Receivable Account Analyst

Cma Cgm
10.2019 - 11.2020
  • Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
  • Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
  • Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services, and self-administration tools.
  • Complete VAT Report, which document and submit tax information
  • Prepare Aging Invoices Report, following respected customer's term and list out overdue payment from the customer itself.
  • Collaborated with cross-functional teams to ensure seamless integration of financial data for comprehensive reporting.

Customer Service Representative

Neptune Orient Lines
02.2017 - 10.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Incharge in Inbound Documentations including Bill Lading's reconciliation, prepare Invoices and arrival notice.

Education

BACHELOR DEGREE IN HUMAN RESOURCE - HUMAN RESOURCE ECONOMICS

UNIVERSITI MALAYSIA SABAH
Kota Kinabalu, Sabah, Malaysia
04.2001 -

High School Diploma -

ST MARY SECONDARY SCHOOL
Sandakan, Sabah, Malaysia
04.2001 -

Sijil Pelajaran Malaysia (SPM)

SUNG SIEW SECONDARY SCHOOL
Sandakan, Sabah, Malaysia
04.2001 -

Skills

Customer relations

Team player

Team leadership

Administrative skills

Software

Microsoft Office

Interests

Reading

Timeline

BUSINESS SUPPORT EXECUTIVE

PETIKEMAS SDN BHD
07.2023 - Current

Administrator

Atlas Industries
02.2021 - 03.2022

Receivable Account Analyst

Cma Cgm
10.2019 - 11.2020

Customer Service Representative

Neptune Orient Lines
02.2017 - 10.2019

BACHELOR DEGREE IN HUMAN RESOURCE - HUMAN RESOURCE ECONOMICS

UNIVERSITI MALAYSIA SABAH
04.2001 -

High School Diploma -

ST MARY SECONDARY SCHOOL
04.2001 -

Sijil Pelajaran Malaysia (SPM)

SUNG SIEW SECONDARY SCHOOL
04.2001 -
SITI ZUBAIRAH HASSANBUSINESS SUPPORT EXECUTIVE