SITI ZUBAIDAH BINTI BAHARI
PLOT 18A,KAMPUNG BAKAR KAPOR,08000 SUNGAI PETANI,KEDAH
Summary
- Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.
- Cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills.Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
- Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Branch Manager
MINI CASTLE SG PETANI KEDAH
10.2021 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.Verified cash by balancing cash drawers and maintaining cash count records.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Cleaner
UITM PUNCAK ALAM
02.2018 - 03.2020
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.Polished furniture to remove dust and dirt buildup.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept sidewalks and driveways of debris.
- Collected trash from floors within hallways, bathrooms and work areas.
Cashier
KFC KEPALA BATAS,PULAU PINANG
11.2006 - 03.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
SIJIL PELAJARAN MALAYSIA
SMK RAJA PUAN MUDA TENGKU FAUZIAH
KAKI BUKIT PERLIS01-2006
Skills
- Customer Service and Friendly
- Process Improvement
- Relationship Building
- Shift Scheduling
- Performance Reviews
- Work Prioritization and product training
- Customer and vendor relations and Information Security
- Multi-tasking ability and Excellent communication skills
- Basic mathematical aptitude and Cash Handling
- Verbal/written communication
Languages
BAHASA MELAYU
First Language
Malay
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
SOFTWARE SKILL
- MICROSOFT WORD
- MICROSOFT POWERPOINT
- EXCEL
Timeline
Branch Manager
MINI CASTLE SG PETANI KEDAH
10.2021 - Current
Cleaner
UITM PUNCAK ALAM
02.2018 - 03.2020
Cashier
KFC KEPALA BATAS,PULAU PINANG
11.2006 - 03.2010
SIJIL PELAJARAN MALAYSIA
SMK RAJA PUAN MUDA TENGKU FAUZIAH
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