SITI ZAHIDAH ABD AZIZ
Customer Service
Ampang, Selangor,10
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
Work History
RECEPTIONIST CUM ADMIN
MERCU DGSB SDN BHD
10.2022 - 03.2023
- Take responsibilities to care of the staff's sources
- Recently I have to do some filling such as, attendance and leaves.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
HOST - RESERVATIONS
HYATT HOUSE KUALA LUMPUR
08.2022 - 09.2022
- Take a responsibilities of answering guest call and replying all the email that send by general email for any reservation.
SALES AND MARKETING
PANALOGS SDN BHD
05.2022 - 08.2022
- Take a responsibilities of answering guest call and replying all the email that send at out general email for any reservation.
Customer Service Sales Representative
SEPANG International Circuit
10.2023 - 12.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Delivered superior customer service to retain existing customers and attract future customers.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
SVM -
KOLEJ VOKASIONAL BALIK PULAU
SKM T3 - undefined
KOLEJ VOKASIONAL BALIK PULAU
DIPLOMA IT - undefined
KOLEJ VOKASIONAL SUNGAI BULOH
Skills
Active Listening
Multitasking
Time management abilities
Self Motivation
Customer/Client relations
Team building
Basic Math
Websites
Timeline
Customer Service Sales Representative
SEPANG International Circuit
10.2023 - 12.2023
RECEPTIONIST CUM ADMIN
MERCU DGSB SDN BHD
10.2022 - 03.2023
HOST - RESERVATIONS
HYATT HOUSE KUALA LUMPUR
08.2022 - 09.2022
SALES AND MARKETING
PANALOGS SDN BHD
05.2022 - 08.2022
SVM -
KOLEJ VOKASIONAL BALIK PULAU
SKM T3 - undefined
KOLEJ VOKASIONAL BALIK PULAU
DIPLOMA IT - undefined
KOLEJ VOKASIONAL SUNGAI BULOH