Siti Wahidah Abdullah
Distributor Support Representative
Ampang, Selangor,AMPANG
Summary
Dynamic Distributor Center Representative with a proven track record at Nu Skin, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in multitasking and adaptability, streamlined distribution processes and significantly contributed to team sales goals. Excelled in customer service by swiftly resolving complaints, fostering positive client relationships, and exceeding performance targets.
Overview
23
23
years of professional experience
Work History
Distributor Center Representative
Nu Skin
AMPANG JALAN BINJAI, Selangor
11.2001 - 12.2024
- Increased customer satisfaction by providing exceptional service and support to distrib
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Resolved customer complaints promptly, maintaining positive reputation in market.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Developed training programs for new staff, ensuring high level of service and knowledge about products distributed.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
- Processed payments, made change, and provided receipts.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Contributed to team sales goals by upselling products and services to customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Education
Sekolah Menengah Padang Tembak
Skills
Multitasking
Timeline
Distributor Center Representative
Nu Skin
11.2001 - 12.2024
Sekolah Menengah Padang Tembak
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