SITI SYAZANA BINTI SHARIFUDDIN
BAKERY&DESSERT
Merlimau, Melaka
Summary
Dynamic baker with a proven track record at my own bakery, excelling in food safety and customer service. Developed creative recipes that boosted sales and enhanced customer satisfaction through personalized cake designs. Leveraged strong teamwork and collaboration skills to maintain a clean, organized workspace, ensuring high-quality baked goods and a welcoming environment.
Overview
14
14
years of professional experience
1
1
Language
Work History
Baker
Own
01.2023 - Current
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Increased customer satisfaction with friendly and efficient service.
Retail Sales Associate
Aeon Ayer Keroh
01.2012 - 05.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Skills
Food safety
Customer service
Cake decorating
Kitchen safety
Teamwork and collaboration
Retail sales
Cash handling
Product knowledge
Store opening and closing
Stocking and receiving
Product recommendations
Fashion sense
Trend awareness
Timeline
Baker
Own
01.2023 - Current
Retail Sales Associate
Aeon Ayer Keroh
01.2012 - 05.2017