SITI RASHIDAH JAPERI
SALES EXECUTIVE
Shah Alam, Selangor
Summary
Driven to exceed expectations, I leveraged business development and team collaboration skills at RHB Bank Berhad to secure new customer relationships and boost sales revenue. Specializing in sales funnel management and fostering strong client relationships, I achieved significant sales goals while promoting a positive work environment and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
SALES EXECUTIVE
RHB BANK BERHAD
03.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
MY STEP GOVERNMENT
DEPARTMENT OF STATISTIC NEGERI SELANGOR
03.2021 - 03.2023
- Attended professional development workshops to stay current on best teaching practices and continuously improve my instructional techniques.
- Collaborated with colleagues to develop interdisciplinary units that connected subject areas, promoting holistic understanding.
ASSISTANT MANAGER
BASKIN ROBBINS SDN BHD
01.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
TAKAFUL AGENT
HONG LEONG MSIG TAKAFUL
06.2019 - 01.2021
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Assistant Manager
DOMMAL FOOD SDN BHD
03.2018 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
COMMUNICATIONS - JOURNALISM & BROADCASTING
UNIVERTSITI MALAYSIA SABAH
Kota Kinabalu, Sabah, Malaysia 04.2001 -
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN SERI BEDENA
Sungai Besar, Selangor, Malaysia 04.2001 -
Skills
Business development and planning
Lead prospecting
Business Networking
Sales funnel management
Timeline
SALES EXECUTIVE
RHB BANK BERHAD
03.2023 - Current
MY STEP GOVERNMENT
DEPARTMENT OF STATISTIC NEGERI SELANGOR
03.2021 - 03.2023
ASSISTANT MANAGER
BASKIN ROBBINS SDN BHD
01.2021 - 12.2021
TAKAFUL AGENT
HONG LEONG MSIG TAKAFUL
06.2019 - 01.2021
Assistant Manager
DOMMAL FOOD SDN BHD
03.2018 - 06.2019
COMMUNICATIONS - JOURNALISM & BROADCASTING
UNIVERTSITI MALAYSIA SABAH
04.2001 -
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN SERI BEDENA
04.2001 -
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