Siti Rahanum Sabri
Puchong
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Effective in managing concerns and resolving conflicts to maximize customer satisfaction. Solid background in customer relations and communication for seamless interactions. Highly organized and dependable, adept at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Strong problem-solving abilities, a thirst for knowledge, and excellent communication skills. Poised to contribute to team success and achieve positive results. Eager to embrace new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Concierge/ Customer Service
BMW Ingress Auto Sdn Bhd
03.2019 - Current
- Answer phone and email/whatapps enquiry from
customer in a timely and respectful manner. - Greet customer , guest and visitor warmly
Incharge on schedule , record , arrange and confirm the
service appointment. - Incharge as liaison between customer and any departmentnecessary including the Sales, Aftersales, Administration etc.
- Incharge on document keeping.
- Collecting payment and invoicing
- Being the authorized person to check the daily status of E-invoice.
- Other duties as assigned
Purchase Assistant
Puchong, Columbia Asia, Hospital
10.2018 - 02.2019
- Monitor stock levels and identify purchasing needs
- Update internal databases with order details (dates, vendors, quantities, discounts)
- Monitor stock expiry
- Maintain supplier contact list and master product
- To undertake any additional duties assigned from time to time
Purchasing Clerk
Dolphin Application Sdn. Bhd
05.2018 - 09.2018
- Timely issuance of purchase order upon receipt of
quotation and ensures that purchase are made against properly authorised requisition, showing the correct
and detailed end use. - Ensure that the materials requisitioned are duly ordered from the right source after full enquiries on most competitive price taking into consideration that trade discount and etc.
- Follow up purchase order issuance and ensure they are verifed, approved and signed accordingly.
- Timely distribution order to relevant supplier/ vendors and relevant parties.
- Maintenance of records regarding pricing, ordering
of materials and ensure purchase order and proper
agreement are in place. - Develop, work closely and build relationship with supplier/ vendor to foster feedback and continuous improvemen.
- Any other duties and responsibilities as and when assigned by superior or senior management.
Senior Customer Services Assistant
Phhp Marketing (M) Sdn. Bhd
10.2014 - 05.2018
- Deliver excellent customer service to ensure it is in line with the CSMD customer satifaction objective
- Assist superior in daily branch administration and
operation. - Handle and attend enquiries, feedback & complain of
walk-in or call-in distributor/customers. - Ensure accurate and update information on MLM & CRM system for both collection and inventory.
- Responsible for maintain and execute planned stock
takes and inventory (with absent of storekeeper/Assistant customer services officer/customer service officer) - Assist in marketing activities/event when is necessary.
- Perform ad-hoc and general admin duties as assigned.
- Carry out any other duties as and when assigned by
immediate superior.
Administration Assistant
Klang, Perodua Service, Centre
05.2014 - 08.2014
- To assist Executives in daily administrative related duties such as processing customer order
- To prepare document, invoice, report, ling and key in the data
- To assist in providing excellent customer service
- To attend telephone inquiries
- Collecting Payment & Invoicing
- Compiling data and summarize report to be submitted to superior
- Data entry and data updating.
Intern, Assistant Secretary
Arris Management, Services Sdn. Bhd
12.2012 - 05.2013
- Responsible providing documents company daily operation
- Responsible in accepting document delivered by customer
- Responsible in updating document resides within system company
- Manage ling and documentation.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Puchong Perdana
Puchong, SelangorBusiness Management
Politeknik Sultan Salahuddin Abdul Aziz
Shah Alam, Selangor, Malaysia01.2010
Skills
- Effective Decision Making
- Excellent Multitasking
- Hospitality
- Team player mentality
- Customer Service
- Administrative Support
- Detail-oriented approach
References
BMW Ingress Auto Sdn Bhd
- Abdul Razak bin Said
razak@ingressauto.com.my
+603-8063 3222 - Siti Asmida bint Rustan
siti.asmida@ingressauto.com.my
+603-8063 3222
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Concierge/ Customer Service
BMW Ingress Auto Sdn Bhd
03.2019 - Current
Purchase Assistant
Puchong, Columbia Asia, Hospital
10.2018 - 02.2019
Purchasing Clerk
Dolphin Application Sdn. Bhd
05.2018 - 09.2018
Senior Customer Services Assistant
Phhp Marketing (M) Sdn. Bhd
10.2014 - 05.2018
Administration Assistant
Klang, Perodua Service, Centre
05.2014 - 08.2014
Intern, Assistant Secretary
Arris Management, Services Sdn. Bhd
12.2012 - 05.2013
High School Diploma -
Sekolah Menengah Kebangsaan Puchong Perdana
Business Management
Politeknik Sultan Salahuddin Abdul Aziz
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