SITI RAFEAH HASSAN
ENGINEEER, ELECTRICAL AND ELECTRONICS ENGINEERING
Shah Alam, Selangor
Overview
20
20
years of professional experience
Work History
SENIOR EXECUTIVE
Toyota Motor Manufacturing
05.2007 - 03.2017
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated closely with sales and marketing teams to align supply chain capabilities with customer needs and business objectives.
- Supervised logistics functions and operations.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Self-motivated, with a strong sense of personal responsibility.
Personnal Assistant
Sato Malaysia Sdn. Bhd
06.2007 - 12.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Facilitated onboarding process for new hires, accelerating their integration into team.
Engineer
Matsushita Electric Company (M) Bhd
03.1999 - 12.2006
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Developed cost estimates and project specifications for proposals.
- Participated in formal internal design reviews of proposed products and components.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
- Initiated and led sustainability task force, integrating eco-friendly practices into engineering projects and reducing environmental impact.
- Negotiated with suppliers to secure high-quality materials at cost-effective prices.
- Coordinated with suppliers to secure high-quality materials, negotiating favorable terms that led to reduction in project costs.
- Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
- Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.
- Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
- Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
Education
Bachelor in Electrical And Electronics Engineering - Telecommunication And Electronic
Nagasaki University of Japan
Nagasaki, Japan 04.2001 -
Summary
Professional executive with comprehensive experience and readiness to excel in managerial leadership. Skilled in strategic planning, team collaboration, and driving business growth. Renowned for adaptability, effective communication, and problem-solving. Adept at optimizing processes, enhancing productivity, and leading high-performing teams to achieve measurable results.
Skills
Performance improvement
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved export delivery module efficiency by completing TMAP EM packaging improvement with 91% accuracy and more than 80% efficiency.
- Supervised team of more than 20 staff members.
- Resolved market quality issue through collaboration with Customer Service Department and claimed over 2 million to supplier due to their failure of SOP compliance.
- Collaborated with team of 15 members in the development of Car Carrier Logistics Improvement Project.
- Achieved D-1 delivery timing by introducing hourly and timely delivery for for car carrier and stockyard pulling tasks.
Timeline
Personnal Assistant
Sato Malaysia Sdn. Bhd
06.2007 - 12.2007
SENIOR EXECUTIVE
Toyota Motor Manufacturing
05.2007 - 03.2017
Bachelor in Electrical And Electronics Engineering - Telecommunication And Electronic
Nagasaki University of Japan
04.2001 -
Engineer
Matsushita Electric Company (M) Bhd
03.1999 - 12.2006
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