Siti Nurhidayah Md Rosly
Fraud Analyst
Seri Kembangan, Selangor
Summary
Adept at detecting and mitigating fraud, my tenure at Teleperformance Malaysia honed my analytical skills, leading to significant reductions in fraudulent transactions. Skilled in MS Excel and effective communication, I excel in fast-paced environments, ensuring compliance and enhancing customer trust. My proactive approach and ability to manage multiple tasks simultaneously set me apart.
Overview
4
4
years of professional experience
Work History
Risk Ops Analyst (Bytedance Asia and EU Market)
Teleperformance Malaysia
07.2023 - Current
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from
- Fraud Management Tools and escalations.
- To monitor real time queues and identify high risk transactions within the customers portfolio.
- Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue
- losses.
- To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
- To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
- Monitor constantly customer and transactional records to identify unauthorised transactions and,fraudulent accounts.
- Determine existing fraud trends by analysing accounts and transaction patterns.
- Involve in any ad-hoc project to improve the work process and fraud detection.
- Identifying and reporting potential fraud risks
- Maintaining accurate records of fraud cases and investigations
Fraud Analyst (Australia Market)
Citibank
04.2022 - 07.2023
- Review and analyze complex situations, pattern of fraudulent and suspicious trends in new credit and loan applications
- Perform due diligence and proactive account analysis to identify potential account takeover and identity theft.
- Maintain up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
- Support inbound and outbound calls relating to fraud preventions and customer verifications.
Intern, Transactors and Savers
RHB Bank Berhad
08.2021 - 12.2021
- Compiled and presented reports on competitor analysis, offering valuable insights on deposit products and campaigns for strategic decisions.
- Perform daily, weekly and monthly reports on campaign performances and other ad hoc tasks.
- Prepare deposit products post implementation reviews for compliance audits and project post-mortem.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Finance - Banking And Finance
Multimedia University
Cyberjaya, Selangor, Malaysia 04.2001 -
High School Diploma -
MRSM Tun Abdul Razak
Pekan, Pahang, Malaysia 04.2001 -
Skills
MS Excel
Timeline
Risk Ops Analyst (Bytedance Asia and EU Market)
Teleperformance Malaysia
07.2023 - Current
Fraud Analyst (Australia Market)
Citibank
04.2022 - 07.2023
Intern, Transactors and Savers
RHB Bank Berhad
08.2021 - 12.2021
Bachelor of Finance - Banking And Finance
Multimedia University
04.2001 -
High School Diploma -
MRSM Tun Abdul Razak
04.2001 -
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