Summary
Overview
Work History
Education
Skills
Timeline
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SITI NUR HIDAYAH BINTI MOKHTAR

SALES SUPERVISOR
Simpang Renggam, Johor,01

Summary

Dynamic sales supervisor with a proven track record at Ruma Home Sdn Bhd, excelling in customer service and product knowledge. Skilled in Microsoft Office and inventory management, I effectively trained staff and consistently met sales targets through strategic upselling. Known for adaptability and a commitment to operational excellence.

Overview

5
5
years of professional experience

Work History

Sales Supervisor

Ruma Home Sdn Bhd
11.2023 - Current
  • Serve customer by sharing product knowledge and giving idea to select the furniture or accessories.
  • Meet the target sales by upselling the product.
  • Do stock count and stock adjustment every week to make sure all the product tally with the system.
  • Liaise with warehouse team for requesting stock, missing stock and customer request.
  • Liaise with Supply Chain Team to get more information about delay of item, fabric level of made to order sofa and new item.
  • Liaise with Visual Merchandiser to make sure store look up to date from time to time.
  • Handling defect item by report and take action as warehouse team request.
  • Train new staff whether for own outlet or others etc (product knowledge, inventory stock transfer, replenish, Visual Merchandiser task).
  • Help customer service by sharing idea about product to meet customer request.
  • Ensure cleanliness of the outlet from selling floor until stores for smooth operation.

Assistant Supervisor

Watsons Personal Care Store
07.2023 - 09.2023
  • Assist store manager in hiring & managing staff’s duty roster, leave, welfare, disciplinary issues.
  • Motivate & train staffs on company’s policy, SOP, customer service and selling skills.
  • Travel and support manpower for stock take and replenish new outlet.
  • Generate & provide necessary reports as required.
  • Provide professional services to customers.
  • Receiving in bound and out bound delivery.

Warehouse Assistant

Accenture Sdn Bhd
04.2023 - 06.2023
  • Audit raw material for Dyson’s products.
  • Travelling to different warehouse around Johor.
  • Check every carton, bag, pallet to make sure products code and quantity are tally.

Assistant Branch Manager

99 Speedmart Sdn Bhd
10.2022 - 03.2023
  • Manage and complete daily store operation jobs.
  • Maintain the outlet staff by recruiting, selecting, orienting and training employees.
  • Ensure the cleanliness and safety in working environment.
  • Handling stock take and achieve the sales target.
  • Travel and support manpower for the other outlet.
  • Receiving inbound and outbound delivery.

Cashier

99 Speedmart Sdn Bhd
09.2020 - 09.2022
  • Receiving payments and issuing receipt.
  • Keeping the track of all cash, e-payment and card transaction.
  • Manage the inventory audit, stock take and store.
  • Resolve customer complaints and helping them to find any product.

Education

Diploma - Diploma in Mathematical Science

Universiti Teknologi Mara (UiTM)
Segamat, Johor, Malaysia
04.2001 -

Sijil Pelajaran Malaysia - Science Stream

SMK Layang-Layang
04.2001 -

Skills

Product and service sales

Delegation skills

Database Management

Meeting quotas

Store appearance and merchandise

Staff Training

Sales team assistance

Timeline

Sales Supervisor

Ruma Home Sdn Bhd
11.2023 - Current

Assistant Supervisor

Watsons Personal Care Store
07.2023 - 09.2023

Warehouse Assistant

Accenture Sdn Bhd
04.2023 - 06.2023

Assistant Branch Manager

99 Speedmart Sdn Bhd
10.2022 - 03.2023

Cashier

99 Speedmart Sdn Bhd
09.2020 - 09.2022

Diploma - Diploma in Mathematical Science

Universiti Teknologi Mara (UiTM)
04.2001 -

Sijil Pelajaran Malaysia - Science Stream

SMK Layang-Layang
04.2001 -

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