Siti Nur Fazrena Shaikh Mohd Sazali
Kuala Berang
Summary
In order to obtain an opportunity for protege placement where can contribute to the company's development while also gaining experience in a real-world job environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Intern
Maybank
10.2023 - 01.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Provided exceptional customer service by promptly addressing inquiries, ensuring high level of satisfaction among clientele.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
Cashier
Nirwana Maju Sdn Bhd
03.2020 - 10.2020
- Good communication and quality service for customers.
- Handling cash and credit card transactions responsibly.
- Maintained balanced cash drawer, ensuring accurate accounting end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science Mathematical Modelling and Analytics (Hons.) -
UNIVERSITI TEKNOLOGI MARA
Kuala Terengganu, Terengganu, Malaysia06.2024
Science Programme -
MATRICULATION COLLEGE
Gambang, Pahang, Malaysia01.2020
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Powerpoint
- Software skills
- Multitasking Capabilities
- Effective Communication
- Customer Assistance
Activities
- Held the position of vice president of the COMMATH Faculty Club for the 2021/2022 session.
- Involved in Ask Your Data Analyst Webinar programme on 2022.
- Achieved award as the 2nd runner-up of the Best Poster Award in the Pride Showcase 6.0 on 2022.
- Have participated Organization Management Course programme that organized by HEP on 2021.
- Involved in a Statistical Literacy Session with UiTM in conjunction with National Statistics Day on 2021.
- Participated in Self Upskilling Plan (SUP) organized by Bachelor of English with Communication Semester 7, Universiti Sultan Zainal Abidin (UNISZA).
- Participated in Patriotism's Vibrant Discourse Program "You Ask, Expert Answer" with Constitutional Law Experts in 2021.
- Participated in Webinar ICAN Series 1 : IOT (Internet Of Things) In The New Form on 2021.
Languages
Malay
Native language
English
Intermediate
B1
Timeline
Intern
Maybank
10.2023 - 01.2024
Cashier
Nirwana Maju Sdn Bhd
03.2020 - 10.2020
Bachelor of Science Mathematical Modelling and Analytics (Hons.) -
UNIVERSITI TEKNOLOGI MARA
Science Programme -
MATRICULATION COLLEGE
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