SITI NUR FAHANA BINTI AHMAD
SUPERVISOR TRAINER THERAPIST
Ayer Hitam, Kedah
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Supervisor Trainer Therapist
HOTEL SWISS GARDEN RESORT AND SPA
01.2011 - 04.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Supervisor Trainer Therapist
HOTEL PAKA BEACH RESORT
02.2010 - 08.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
Spa Therapist
SAMSARA SPA DAMAI LAUT
09.2009 - 12.2009
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
Spa Therapist
SAMSARA SPA
06.2009 - 09.2009
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
Spa Therapist
HOTEL REDANG BEACH
01.2008 - 06.2009
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Spa Therapist
HOTEL ASEANIA
06.2008 - 08.2008
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
Education
No Degree - SIJIL PELAJARAN MALAYSIA (SPM)
SMK AYER HITAM
Ayer Hitam, Kedah, Malaysia 04.2001 -
Skills
Staff Management
Timeline
Supervisor Trainer Therapist
HOTEL SWISS GARDEN RESORT AND SPA
01.2011 - 04.2017
Supervisor Trainer Therapist
HOTEL PAKA BEACH RESORT
02.2010 - 08.2010
Spa Therapist
SAMSARA SPA DAMAI LAUT
09.2009 - 12.2009
Spa Therapist
SAMSARA SPA
06.2009 - 09.2009
Spa Therapist
HOTEL ASEANIA
06.2008 - 08.2008
Spa Therapist
HOTEL REDANG BEACH
01.2008 - 06.2009
No Degree - SIJIL PELAJARAN MALAYSIA (SPM)
SMK AYER HITAM
04.2001 -
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