Hi, I’m
Siti Nurbaya Binti Hamza
Sales Asistant
Kota Kinabalu,Putatan
Summary
Dynamic sales assistant with proven success at The Famous Amos Choc Chip, consistently exceeding sales targets through effective communication and upselling strategies. Skilled in point of sale operations and fostering strong customer relationships, I enhance satisfaction with personalized recommendations and organized promotions, contributing to a positive store environment.
Overview
9
years of professional experience
2
Languages
Work History
The Famous Amos Choc Chip
Sales Asistant
08.2018 - Current
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Organized in-store promotions to increase awareness of new product lines.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
De’ Rasa Bonda
Sales Asistant
01.2016 - 07.2018
Job overview
- Organized in-store promotions to increase awareness of new product lines.
- Fielded customer questions to share information about products, availability, and pricing.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Education
High SchoolSekolah Menengah Kebangsaan Tansau Penampang
11.2015
Primary SchoolSekolah Kebangsaan Kampung Contoh Petagas
11.2010
Skills
Point of sale operation
Upselling strategies
Sales target achievement
Customer service
Friendly and helpful
Teamwork and collaboration
Effective communication
Sales and promotions
Product and service sales
Safety and cleanliness standards
Opening and closing procedures
Timeline
Sales Asistant
The Famous Amos Choc Chip
08.2018 - Current
Sales Asistant
De’ Rasa Bonda
01.2016 - 07.2018